JH
Jen H
1 reviews | Active since Jun 2014
17 May 2022, 12:16
Terrible pathetic service.
I am extremely disappointed and disgusted by this service I received. What has happened to VOX. First of all they disconnect my line without telling me, after I already paid for the new month, 3weeks late they rock up installing boxes and then charges me for prorate and other things. I logged a call and nobody attended to It, I called kept on being transferred. I want to cancel with this service provider. This is pathetic service. They don't know what they doing.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
17 May 2022, 13:11Good day Ranjeni N
Thank you for your post.
Kindly note that the details of your complaint has been sent to the accounts team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the accounts team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply17 May 2022, 13:11
Official
Good day Ranjeni N
Thank you for your post.
Kindly note that the details of your complaint has been sent to the accounts team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the accounts team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
JH
Jen H's updateReviewer Update
17 May 2022, 15:06And this is all you guys ever say to every unhappy customer, what has become of your service. Why are you doing this to your customers. I opened my account with you in 2020 only to come and get the bad end of the stick. I suggest you close down VoX. Every customer is complaining about the same. SERVICE
JH
Jen H's update17 May 2022, 15:06
Reviewer Update
And this is all you guys ever say to every unhappy customer, what has become of your service. Why are you doing this to your customers. I opened my account with you in 2020 only to come and get the bad end of the stick. I suggest you close down VoX. Every customer is complaining about the same. SERVICE
JH
Jen H's updateReviewer Update
17 May 2022, 22:11Please do something about this, I work from home and this has been interfering with my daily work. It can’t go on like this. All you have to do is close down this service provider is useless.
I don’t even know what more to add to this because nothing gets done about it.
I don’t even know what more to add to this because nothing gets done about it.
JH
Jen H's update17 May 2022, 22:11
Reviewer Update
Please do something about this, I work from home and this has been interfering with my daily work. It can’t go on like this. All you have to do is close down this service provider is useless.
I don’t even know what more to add to this because nothing gets done about it.
I don’t even know what more to add to this because nothing gets done about it.
Vox Telecom's replyOfficial
20 May 2022, 10:39Good day, Ranjeni N
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Telkom has advised they will be migrating his line to Fibre .
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Telkom has advised they will be migrating his line to Fibre .
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply20 May 2022, 10:39
Official
Good day, Ranjeni N
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Telkom has advised they will be migrating his line to Fibre .
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Telkom has advised they will be migrating his line to Fibre .
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox