Terrible online Technician/ Support

Item: Vox Telecom
Rating: 2
Author: A S

Completely ignored once again. Not even acknowledging my complaint AGAIN. It's not the first time vox is doing this. Making it seem like I'm asking for help with a FREE service. Like you doing me a favour.

Vox never fails to take money but when it comes to rendering the service you advertise, "24/7/365 support" you fail. Completely unacceptable

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

28 Aug 2024, 21:39

Good day A S

Thank you for your review.

Kindly note that the details of your query has been sent to the Technical team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply28 Aug 2024, 21:39

Official

Vox Telecom's replyOfficial

30 Aug 2024, 10:58

Good day, A S

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply30 Aug 2024, 10:58

Official