AM
Aisha M
1 reviews | Active since Dec 2025
22 Dec 2025, 09:01
Terrible No Service! No action!
I am appalled by this so called service! I paid for my service the 09th Dec, was told will be installed and activated within 3days.. it's the 22Dec day! I want all my airtime spent reimbursed after calling for 2 weeks daily for assistance!... Nobody in the call centre assists or even know what they doing! They pass me on to all departments! From the sales team to the technical, nd PMO No Assistance whatsoever, I dealt with Bernadine, Petros( went on leave) , Waylin who was supposed to activate the line didn't know what a router was...Can Vox activate my damn Line TODAY!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
22 Dec 2025, 09:18Good day, Aisha
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply22 Dec 2025, 09:18
Official
Good day, Aisha
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
AM
Aisha M's updateReviewer Update
22 Dec 2025, 09:22I've been told every call that it's being escalated to management yet no1 gets back to me! I msged on the WhatsApp line again this morning and now told waiting on a project manager to get back to me! I cannot understand that how the agents cannot assist, I've paid my december fee but no service! This better be pro rata for Jan because I'm Not paying a full month in January, Vox has just been costing me airtime daily calling a centre with No Help!
AM
Aisha M's update22 Dec 2025, 09:22
Reviewer Update
I've been told every call that it's being escalated to management yet no1 gets back to me! I msged on the WhatsApp line again this morning and now told waiting on a project manager to get back to me! I cannot understand that how the agents cannot assist, I've paid my december fee but no service! This better be pro rata for Jan because I'm Not paying a full month in January, Vox has just been costing me airtime daily calling a centre with No Help!