RF
Richard F
1 reviews | Active since Mar 2023
12 Mar 2023, 22:21
Terrible internet and terrible service/support
Worst service.
had the connection for 2 years. the first few months were great, after that it went down hill. opening and reopening calls always for the same thing - been having the problem since November 2021
At first 20-45 mbps and decent stable latency. After the first few months I am lucky to get 20 but more often than not i am between 0.5 and 5 mbps with packet loss of between 2 and 40% not to mention the unstable ping
I have logged many faults but always have to call in myself to get feedback which they never have, its always the same thing " its been escalated " if i do get a call back its either to advise that they will call me back or ask if its working. when questioned if its been fixed or what was done "we just checking if the fault resolved itself " if I say that at that moment its working - (even though I have explained ***0 times its an intermittent fault and if its resolved to test over a period of time to confirm) the call will be closed and at time I literally have to open a new fault hours later the last time i reopened a ticket i waited 30 days without so much as a miss call or a message to say they were trying to call me but when i called in to check I was advised that on the 28th day they attempted to contact me and have a log on their side - but there was no missed call on my phone nor was there a message of a call missed nor was there a message from vox stating they were trying to contact me ( which they used to do when I actually had a missed call )
I have sent screen shots of the fault ( speed test, CMD ping tests, CMD tracerts ) confirmed on multiple devices with all other devices disconnected. I have tested everything they ask and often even after I explained " I tested this last time its not that " do it it again. a tech was sent to my house to check connectivity and if needed swop the router ( which I already explained is not the issue ) the tech confirmed on his SIM on his tablet in my house with full signal that there is packet loss poor data transfer and suspected the tower was at fault ( which we knew because MTN has supposedly admit 3 times already that there was indeed a problem on the tower ( supposedly tower 1177 ). I will say the tech that came to my house was very professional so that's 1 good point for them if it wasn't for the area I am in I would be using a different ISP but sadly I have no other options where
I have recorded app 20 tickets ( since I started recording tickets due to the fault reoccurring ) there would be more but i also started reopening the tickets that had been closed without my confirmation ( or when they said they had to close it if it was functioning that moment )
in short low data transfer ( 0.5-5mbps ) intermittent high latancy ( 80 - 3000 ms to local and international servers) intermittent packet loss ( 2-40% ) intermittent complete disconnects up to 4 times a month that last from1-10 hours sudden loss in signal ( usually full during the above mentioned issues ) no feedback faults closed even though issue persists no call backs that provide any actual information was advised no refund cause its a " best effort service " ( still waiting on the "best effort" and the "service" part of that but oh well )
I reopened my most recent call but with nothing coming from that I decided try opening a new one.
what can I do? it sucks but I don't have another option. trashy internet is better than no internet, just wish I wasn't charged so much for what feels like dial-up
Helpful (0)
Replies (78)0
Replies (78)
Vox Telecom's replyOfficial
13 Mar 2023, 08:16Good day, Richard F
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Mar 2023, 08:16
Official
Good day, Richard F
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
RF
Richard F's updateReviewer Update
14 Mar 2023, 15:30Still nothing . Well i did get a call to say what they always say “ checking if your connection is working “ i asked once again if they had feedback from the escalation to mtn and once again they have not , so I asked why they not calling mtn to find out if they fixed/fixing it . And was told will call me back once they heard from mtn . Today u called in and the tech working in the nee ticket was bot available. Since i nver get any calls back when promised one i wanted to wait . 15 mins on hold and no answer. Gave up. Connection currently dead again ( no signal router lights red and says no service when logged into router ) been so for 2 hours 30 mins . Load shedding coming in another 1 hour 30 mins , guess i have to wait for load shedding to restart the tower before i get a potato internet connection back . So i expect 6 hours with no internet before returning to the already bad connection . Vox not providing information and we cant get through to the tech.
RF
Richard F's update14 Mar 2023, 15:30
Reviewer Update
Still nothing . Well i did get a call to say what they always say “ checking if your connection is working “ i asked once again if they had feedback from the escalation to mtn and once again they have not , so I asked why they not calling mtn to find out if they fixed/fixing it . And was told will call me back once they heard from mtn . Today u called in and the tech working in the nee ticket was bot available. Since i nver get any calls back when promised one i wanted to wait . 15 mins on hold and no answer. Gave up. Connection currently dead again ( no signal router lights red and says no service when logged into router ) been so for 2 hours 30 mins . Load shedding coming in another 1 hour 30 mins , guess i have to wait for load shedding to restart the tower before i get a potato internet connection back . So i expect 6 hours with no internet before returning to the already bad connection . Vox not providing information and we cant get through to the tech.
Vox Telecom's replyOfficial
14 Mar 2023, 15:55Good day Richard
Thank you for your reply.
We received confirmation the the support team has been keeping you updated since the query was logged.
The Support team did escalate to the Network Provider, MTN ,As per updates on your open ticket , We are still awaiting feedback from MTN technical and coverage team.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Kind Regards,
Vox
Thank you for your reply.
We received confirmation the the support team has been keeping you updated since the query was logged.
The Support team did escalate to the Network Provider, MTN ,As per updates on your open ticket , We are still awaiting feedback from MTN technical and coverage team.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Kind Regards,
Vox
Vox Telecom's reply14 Mar 2023, 15:55
Official
Good day Richard
Thank you for your reply.
We received confirmation the the support team has been keeping you updated since the query was logged.
The Support team did escalate to the Network Provider, MTN ,As per updates on your open ticket , We are still awaiting feedback from MTN technical and coverage team.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Kind Regards,
Vox
Thank you for your reply.
We received confirmation the the support team has been keeping you updated since the query was logged.
The Support team did escalate to the Network Provider, MTN ,As per updates on your open ticket , We are still awaiting feedback from MTN technical and coverage team.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Kind Regards,
Vox
RF
Richard F's updateReviewer Update
14 Mar 2023, 19:35you received false information. as I said I had to call in myself to get information ( of which there is none besides what we already know " escalated to MTN and " we will call back when we have any feedback from MTN " ) which is the standard thing i have been getting for the last 14 months. I called in today at app 14:30 requesting information. I was told the tech who has my ticket is busy on another call and would call me back. I asked to wait for him and ended up waiting 15 mins on the line for him before giving up . i am also yet to receive a call back.
The last call I got from VOX was yesterday at 8:39 where I was asked if the connection was working - even though nothing has been done to the connection, even though they have had no feedback from MTN I was asked this. this is again where I asked why they are asking this if nothing has been done and why they are not instead using that time to contact mtn for feedback and applying pressure to fix the actual problem. it took me 10 mins just to open my email and another 10 mins to open this site to reply
The last call I got from VOX was yesterday at 8:39 where I was asked if the connection was working - even though nothing has been done to the connection, even though they have had no feedback from MTN I was asked this. this is again where I asked why they are asking this if nothing has been done and why they are not instead using that time to contact mtn for feedback and applying pressure to fix the actual problem. it took me 10 mins just to open my email and another 10 mins to open this site to reply
RF
Richard F's update14 Mar 2023, 19:35
Reviewer Update
you received false information. as I said I had to call in myself to get information ( of which there is none besides what we already know " escalated to MTN and " we will call back when we have any feedback from MTN " ) which is the standard thing i have been getting for the last 14 months. I called in today at app 14:30 requesting information. I was told the tech who has my ticket is busy on another call and would call me back. I asked to wait for him and ended up waiting 15 mins on the line for him before giving up . i am also yet to receive a call back.
The last call I got from VOX was yesterday at 8:39 where I was asked if the connection was working - even though nothing has been done to the connection, even though they have had no feedback from MTN I was asked this. this is again where I asked why they are asking this if nothing has been done and why they are not instead using that time to contact mtn for feedback and applying pressure to fix the actual problem. it took me 10 mins just to open my email and another 10 mins to open this site to reply
The last call I got from VOX was yesterday at 8:39 where I was asked if the connection was working - even though nothing has been done to the connection, even though they have had no feedback from MTN I was asked this. this is again where I asked why they are asking this if nothing has been done and why they are not instead using that time to contact mtn for feedback and applying pressure to fix the actual problem. it took me 10 mins just to open my email and another 10 mins to open this site to reply
RF
Richard F's updateReviewer Update
14 Mar 2023, 20:06image.png 100.68 KB
RF
Richard F's update14 Mar 2023, 20:06
Reviewer Update
image.png 100.68 KB
RF
Richard F's updateReviewer Update
16 Mar 2023, 18:54so latest update. called in yesterday and spoke to someone helpful ( keanu ) but sadly no info yet on the one ticket. he recommended I look at other options through the second ticket ( the latest one ) he pushed it through to the sales team who called today and ask " to confirm I want to cancel my dsl " firstly I am on LTE not dsl. second it was supposed to be for recommendations for other options suggested by the tech I had spoken to . the sales person wasn't very helpful and didn't seem interested in listen to anything I had to say , eventually I got tired of speaking to the sales person and said they need to speak to the tech for what was supposed to be done I am doubtful the sales person will do as asked. I am still trying to see where there is any "best effort" in the service. aside from keanu everyone else I have dealt with doesn't seem very professional. not to mention I don't know how one can justify the price I am paying for what is essentially a 2mbps connection
RF
Richard F's update16 Mar 2023, 18:54
Reviewer Update
so latest update. called in yesterday and spoke to someone helpful ( keanu ) but sadly no info yet on the one ticket. he recommended I look at other options through the second ticket ( the latest one ) he pushed it through to the sales team who called today and ask " to confirm I want to cancel my dsl " firstly I am on LTE not dsl. second it was supposed to be for recommendations for other options suggested by the tech I had spoken to . the sales person wasn't very helpful and didn't seem interested in listen to anything I had to say , eventually I got tired of speaking to the sales person and said they need to speak to the tech for what was supposed to be done I am doubtful the sales person will do as asked. I am still trying to see where there is any "best effort" in the service. aside from keanu everyone else I have dealt with doesn't seem very professional. not to mention I don't know how one can justify the price I am paying for what is essentially a 2mbps connection
Vox Telecom's replyOfficial
16 Mar 2023, 19:32Good day Richard F,
Thank you for your enquiry.
Please note that the fault is still open on the reference.
Our Support team will follow-up with the Network provider and update you on the status.
Kind regards
Vox
Thank you for your enquiry.
Please note that the fault is still open on the reference.
Our Support team will follow-up with the Network provider and update you on the status.
Kind regards
Vox
Vox Telecom's reply16 Mar 2023, 19:32
Official
Good day Richard F,
Thank you for your enquiry.
Please note that the fault is still open on the reference.
Our Support team will follow-up with the Network provider and update you on the status.
Kind regards
Vox
Thank you for your enquiry.
Please note that the fault is still open on the reference.
Our Support team will follow-up with the Network provider and update you on the status.
Kind regards
Vox
RF
Richard F's updateReviewer Update
22 Mar 2023, 20:10received a call on Monday (20th march ) but when I answered it was an automated voice saying I must leave a message didn't get another call after that . tried to call in today again but running out of mins to call in myself
on the 16th 11:24 connection was completely dead and only came on after load shedding 6 hours later ( I assume the load shedding restarted tower or something )
on the 18th 11:39 till 14:00 poor data transfer and packet loss
on he 22nd when I woke up at 7: 30 no connection again and once again only came back after load shedding again 8 hours later ( power off from 13:00 - 15:10 and only then was connection operational again )
the last info I got from Vox team was that mtn says " the tower has 100 % up time ) I guess someone doesn't know what 100 % means
also as a note when i say connection dead i mean - no signal , red light on router on , and router says no service when i log in and check
on the 16th 11:24 connection was completely dead and only came on after load shedding 6 hours later ( I assume the load shedding restarted tower or something )
on the 18th 11:39 till 14:00 poor data transfer and packet loss
on he 22nd when I woke up at 7: 30 no connection again and once again only came back after load shedding again 8 hours later ( power off from 13:00 - 15:10 and only then was connection operational again )
the last info I got from Vox team was that mtn says " the tower has 100 % up time ) I guess someone doesn't know what 100 % means
also as a note when i say connection dead i mean - no signal , red light on router on , and router says no service when i log in and check
RF
Richard F's update22 Mar 2023, 20:10
Reviewer Update
received a call on Monday (20th march ) but when I answered it was an automated voice saying I must leave a message didn't get another call after that . tried to call in today again but running out of mins to call in myself
on the 16th 11:24 connection was completely dead and only came on after load shedding 6 hours later ( I assume the load shedding restarted tower or something )
on the 18th 11:39 till 14:00 poor data transfer and packet loss
on he 22nd when I woke up at 7: 30 no connection again and once again only came back after load shedding again 8 hours later ( power off from 13:00 - 15:10 and only then was connection operational again )
the last info I got from Vox team was that mtn says " the tower has 100 % up time ) I guess someone doesn't know what 100 % means
also as a note when i say connection dead i mean - no signal , red light on router on , and router says no service when i log in and check
on the 16th 11:24 connection was completely dead and only came on after load shedding 6 hours later ( I assume the load shedding restarted tower or something )
on the 18th 11:39 till 14:00 poor data transfer and packet loss
on he 22nd when I woke up at 7: 30 no connection again and once again only came back after load shedding again 8 hours later ( power off from 13:00 - 15:10 and only then was connection operational again )
the last info I got from Vox team was that mtn says " the tower has 100 % up time ) I guess someone doesn't know what 100 % means
also as a note when i say connection dead i mean - no signal , red light on router on , and router says no service when i log in and check
RF
Richard F's updateReviewer Update
27 Mar 2023, 22:43now this is fami**** . no response from vox
RF
Richard F's update27 Mar 2023, 22:43
Reviewer Update
now this is fami**** . no response from vox
Vox Telecom's replyOfficial
28 Mar 2023, 09:03Good day , Richard
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
As per feedback from MTN :
Vendor has escalated to Field support to check battery backup status.They need to advise with IHS resilience plan for site T21673 availability as it is failing during load shedding impacting user experience. Please kindly note, we don’t have ETA as yet.
Field support will first need to arrange the team before dispatch is done.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
As per feedback from MTN :
Vendor has escalated to Field support to check battery backup status.They need to advise with IHS resilience plan for site T21673 availability as it is failing during load shedding impacting user experience. Please kindly note, we don’t have ETA as yet.
Field support will first need to arrange the team before dispatch is done.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Mar 2023, 09:03
Official
Good day , Richard
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
As per feedback from MTN :
Vendor has escalated to Field support to check battery backup status.They need to advise with IHS resilience plan for site T21673 availability as it is failing during load shedding impacting user experience. Please kindly note, we don’t have ETA as yet.
Field support will first need to arrange the team before dispatch is done.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
As per feedback from MTN :
Vendor has escalated to Field support to check battery backup status.They need to advise with IHS resilience plan for site T21673 availability as it is failing during load shedding impacting user experience. Please kindly note, we don’t have ETA as yet.
Field support will first need to arrange the team before dispatch is done.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
13 Apr 2023, 10:41 Good day Richard
Thank you for your patience whilst this matter was being investigated.
The support team did advisr the SIM card has been refreshed , Connection will be tested an the support team will remain on contact.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
The support team did advisr the SIM card has been refreshed , Connection will be tested an the support team will remain on contact.
Regards
Vox
Vox Telecom's reply13 Apr 2023, 10:41
Official
Good day Richard
Thank you for your patience whilst this matter was being investigated.
The support team did advisr the SIM card has been refreshed , Connection will be tested an the support team will remain on contact.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
The support team did advisr the SIM card has been refreshed , Connection will be tested an the support team will remain on contact.
Regards
Vox
RF
Richard F's updateReviewer Update
13 Apr 2023, 21:59issue persists.
RF
Richard F's update13 Apr 2023, 21:59
Reviewer Update
issue persists.
RF
Richard F's updateReviewer Update
17 Apr 2023, 20:2513th april 19:50 poor data transfer 0.8mbps high latency
14th april 17:30 poor data transfer 1mpbs down 0 mbps up 2000 ms latency 20 % packet loss
16th april 19:30-21:30 high latency ***ms 10 % packet loss to local servers
17th april 19:30 high latency ***ms 10 % packet loss to local servers
14th april 17:30 poor data transfer 1mpbs down 0 mbps up 2000 ms latency 20 % packet loss
16th april 19:30-21:30 high latency ***ms 10 % packet loss to local servers
17th april 19:30 high latency ***ms 10 % packet loss to local servers
RF
Richard F's update17 Apr 2023, 20:25
Reviewer Update
13th april 19:50 poor data transfer 0.8mbps high latency
14th april 17:30 poor data transfer 1mpbs down 0 mbps up 2000 ms latency 20 % packet loss
16th april 19:30-21:30 high latency ***ms 10 % packet loss to local servers
17th april 19:30 high latency ***ms 10 % packet loss to local servers
14th april 17:30 poor data transfer 1mpbs down 0 mbps up 2000 ms latency 20 % packet loss
16th april 19:30-21:30 high latency ***ms 10 % packet loss to local servers
17th april 19:30 high latency ***ms 10 % packet loss to local servers
RF
Richard F's updateReviewer Update
17 Apr 2023, 20:26up to 2000ms latency idk why it **** them out
RF
Richard F's update17 Apr 2023, 20:26
Reviewer Update
up to 2000ms latency idk why it **** them out
RF
Richard F's updateReviewer Update
22 Apr 2023, 21:53through out the day I have approximately 1-4% packet loss at all times but primary concerns are mentioned below
just for the sake of keeping records
16th 11:24 completely out returned 6 hours later
18th 11:39 poor data transfer ( 3.2 mbps ), packet loss ( 2%) back to normal at 14:00
22nd 7:30 no signal no connection ( when i woke so possibly from sooner )
28th 15:44 high latency 154 during speed test ping test ( 5 times more than it should be , low data transfer 3mbps)
30th march 11:10-13:41 poor data transfer 2.7mbps high latency and packet loss
30th march 19:10 poor data transfer 1.5 mbps packet loss and high latency
31st march 19:13 poor data transfer 1.5 mbps packet loss and high latency
4th april 13:06 high latency
6th april 19:51 high latency 6% packet loss low data transfer 2.8mbps
7th april 00:27 -12:00 ( load shedding from 5:00-7:00 ) complete disconnect red light on and router reporting no service
7th april 18:15 - 18:46 poor data transfer high latency and packet loss
9th april 21:00 - 21:48 poor data transfer 8 % packet loss though had been working great earlier in the day
10th april 17:12 no connection . no service. red light on
10th april 21:06 - poor data 2.1mbps transfer high latency and packet loss 12%
13th april 19:50 poor data transfer 0.8mbps high latency
14th april 17:30 poor data transfer 1mpbs down 0 mbps up 2000 ms latency 20 % packet loss
16th april 19:30-21:30 high latency ***ms 10 % packet loss to local servers
17th april 19:30 - high latency ***ms 10 % packet loss to local servers
21st april 12:06 -17:30 no connection . no service. red light on
22nd april 18:12 -21:30 no connection . no service. red light on
no feedback besides what has already been tried many times with no results
"refreshed apn"
"refreshed sim"
"calling to find out if issue is resolved even though nothing has actually been done "
this is "best effort"
just for the sake of keeping records
16th 11:24 completely out returned 6 hours later
18th 11:39 poor data transfer ( 3.2 mbps ), packet loss ( 2%) back to normal at 14:00
22nd 7:30 no signal no connection ( when i woke so possibly from sooner )
28th 15:44 high latency 154 during speed test ping test ( 5 times more than it should be , low data transfer 3mbps)
30th march 11:10-13:41 poor data transfer 2.7mbps high latency and packet loss
30th march 19:10 poor data transfer 1.5 mbps packet loss and high latency
31st march 19:13 poor data transfer 1.5 mbps packet loss and high latency
4th april 13:06 high latency
6th april 19:51 high latency 6% packet loss low data transfer 2.8mbps
7th april 00:27 -12:00 ( load shedding from 5:00-7:00 ) complete disconnect red light on and router reporting no service
7th april 18:15 - 18:46 poor data transfer high latency and packet loss
9th april 21:00 - 21:48 poor data transfer 8 % packet loss though had been working great earlier in the day
10th april 17:12 no connection . no service. red light on
10th april 21:06 - poor data 2.1mbps transfer high latency and packet loss 12%
13th april 19:50 poor data transfer 0.8mbps high latency
14th april 17:30 poor data transfer 1mpbs down 0 mbps up 2000 ms latency 20 % packet loss
16th april 19:30-21:30 high latency ***ms 10 % packet loss to local servers
17th april 19:30 - high latency ***ms 10 % packet loss to local servers
21st april 12:06 -17:30 no connection . no service. red light on
22nd april 18:12 -21:30 no connection . no service. red light on
no feedback besides what has already been tried many times with no results
"refreshed apn"
"refreshed sim"
"calling to find out if issue is resolved even though nothing has actually been done "
this is "best effort"
RF
Richard F's update22 Apr 2023, 21:53
Reviewer Update
through out the day I have approximately 1-4% packet loss at all times but primary concerns are mentioned below
just for the sake of keeping records
16th 11:24 completely out returned 6 hours later
18th 11:39 poor data transfer ( 3.2 mbps ), packet loss ( 2%) back to normal at 14:00
22nd 7:30 no signal no connection ( when i woke so possibly from sooner )
28th 15:44 high latency 154 during speed test ping test ( 5 times more than it should be , low data transfer 3mbps)
30th march 11:10-13:41 poor data transfer 2.7mbps high latency and packet loss
30th march 19:10 poor data transfer 1.5 mbps packet loss and high latency
31st march 19:13 poor data transfer 1.5 mbps packet loss and high latency
4th april 13:06 high latency
6th april 19:51 high latency 6% packet loss low data transfer 2.8mbps
7th april 00:27 -12:00 ( load shedding from 5:00-7:00 ) complete disconnect red light on and router reporting no service
7th april 18:15 - 18:46 poor data transfer high latency and packet loss
9th april 21:00 - 21:48 poor data transfer 8 % packet loss though had been working great earlier in the day
10th april 17:12 no connection . no service. red light on
10th april 21:06 - poor data 2.1mbps transfer high latency and packet loss 12%
13th april 19:50 poor data transfer 0.8mbps high latency
14th april 17:30 poor data transfer 1mpbs down 0 mbps up 2000 ms latency 20 % packet loss
16th april 19:30-21:30 high latency ***ms 10 % packet loss to local servers
17th april 19:30 - high latency ***ms 10 % packet loss to local servers
21st april 12:06 -17:30 no connection . no service. red light on
22nd april 18:12 -21:30 no connection . no service. red light on
no feedback besides what has already been tried many times with no results
"refreshed apn"
"refreshed sim"
"calling to find out if issue is resolved even though nothing has actually been done "
this is "best effort"
just for the sake of keeping records
16th 11:24 completely out returned 6 hours later
18th 11:39 poor data transfer ( 3.2 mbps ), packet loss ( 2%) back to normal at 14:00
22nd 7:30 no signal no connection ( when i woke so possibly from sooner )
28th 15:44 high latency 154 during speed test ping test ( 5 times more than it should be , low data transfer 3mbps)
30th march 11:10-13:41 poor data transfer 2.7mbps high latency and packet loss
30th march 19:10 poor data transfer 1.5 mbps packet loss and high latency
31st march 19:13 poor data transfer 1.5 mbps packet loss and high latency
4th april 13:06 high latency
6th april 19:51 high latency 6% packet loss low data transfer 2.8mbps
7th april 00:27 -12:00 ( load shedding from 5:00-7:00 ) complete disconnect red light on and router reporting no service
7th april 18:15 - 18:46 poor data transfer high latency and packet loss
9th april 21:00 - 21:48 poor data transfer 8 % packet loss though had been working great earlier in the day
10th april 17:12 no connection . no service. red light on
10th april 21:06 - poor data 2.1mbps transfer high latency and packet loss 12%
13th april 19:50 poor data transfer 0.8mbps high latency
14th april 17:30 poor data transfer 1mpbs down 0 mbps up 2000 ms latency 20 % packet loss
16th april 19:30-21:30 high latency ***ms 10 % packet loss to local servers
17th april 19:30 - high latency ***ms 10 % packet loss to local servers
21st april 12:06 -17:30 no connection . no service. red light on
22nd april 18:12 -21:30 no connection . no service. red light on
no feedback besides what has already been tried many times with no results
"refreshed apn"
"refreshed sim"
"calling to find out if issue is resolved even though nothing has actually been done "
this is "best effort"
RF
Richard F's updateReviewer Update
25 Apr 2023, 23:4723rd april 03:16 complete disconnect ( on and off disconnects over the next hour )
24th april 11:38 12:10 no connection . no service. red light on
25th april 13:55 high latency 3000ms + low data transfer 0.7mbps down 0.00 up. 10 % packet loss
25th april 14:08 no connection . no service. red light on
25th april 14::50 called vox as i had not received any feedback ( as usual ) was advised they will contact MTN and get back to me before close of business ( i expect not to get a call )
25th april 17:04 no call back from vox as expected.
25th april 20:16 called vox, spoke to shane wh transferred me to another tech . no connection still tech mailing MTN and said he would call back
25th april 20:25 signal returned but low signal. high latency ( 3000ms ) high packet loss ( 53% loss ) 2 mbps down and 0.1 mbps up
25th april 21:06 complete disconnect returned at 22:17. connection upload and download good but slightly elevated latency
24th april 11:38 12:10 no connection . no service. red light on
25th april 13:55 high latency 3000ms + low data transfer 0.7mbps down 0.00 up. 10 % packet loss
25th april 14:08 no connection . no service. red light on
25th april 14::50 called vox as i had not received any feedback ( as usual ) was advised they will contact MTN and get back to me before close of business ( i expect not to get a call )
25th april 17:04 no call back from vox as expected.
25th april 20:16 called vox, spoke to shane wh transferred me to another tech . no connection still tech mailing MTN and said he would call back
25th april 20:25 signal returned but low signal. high latency ( 3000ms ) high packet loss ( 53% loss ) 2 mbps down and 0.1 mbps up
25th april 21:06 complete disconnect returned at 22:17. connection upload and download good but slightly elevated latency
RF
Richard F's update25 Apr 2023, 23:47
Reviewer Update
23rd april 03:16 complete disconnect ( on and off disconnects over the next hour )
24th april 11:38 12:10 no connection . no service. red light on
25th april 13:55 high latency 3000ms + low data transfer 0.7mbps down 0.00 up. 10 % packet loss
25th april 14:08 no connection . no service. red light on
25th april 14::50 called vox as i had not received any feedback ( as usual ) was advised they will contact MTN and get back to me before close of business ( i expect not to get a call )
25th april 17:04 no call back from vox as expected.
25th april 20:16 called vox, spoke to shane wh transferred me to another tech . no connection still tech mailing MTN and said he would call back
25th april 20:25 signal returned but low signal. high latency ( 3000ms ) high packet loss ( 53% loss ) 2 mbps down and 0.1 mbps up
25th april 21:06 complete disconnect returned at 22:17. connection upload and download good but slightly elevated latency
24th april 11:38 12:10 no connection . no service. red light on
25th april 13:55 high latency 3000ms + low data transfer 0.7mbps down 0.00 up. 10 % packet loss
25th april 14:08 no connection . no service. red light on
25th april 14::50 called vox as i had not received any feedback ( as usual ) was advised they will contact MTN and get back to me before close of business ( i expect not to get a call )
25th april 17:04 no call back from vox as expected.
25th april 20:16 called vox, spoke to shane wh transferred me to another tech . no connection still tech mailing MTN and said he would call back
25th april 20:25 signal returned but low signal. high latency ( 3000ms ) high packet loss ( 53% loss ) 2 mbps down and 0.1 mbps up
25th april 21:06 complete disconnect returned at 22:17. connection upload and download good but slightly elevated latency
Vox Telecom's replyOfficial
26 Apr 2023, 12:41Good day,Richard
Thank you for your post
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
Thank you for your post
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
Vox Telecom's reply26 Apr 2023, 12:41
Official
Good day,Richard
Thank you for your post
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
Thank you for your post
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
RF
Richard F's updateReviewer Update
29 Apr 2023, 15:0526th april 13:45 vox called and discussed the problems and advised they are pushing it back to MTN have not heard anything more
27th april 13:29 high latency
28th april 21:09 high latency low data transfer 1.01 mbps down
29th april 7:00 -7:22 when i woke up so possibly from sooner, no connection . no service. red light on
29th april 7:22- 14:44 poor signal poor data transfer 1.1mbps up/ 0.3mbps down and high latency ***ms to local servers 10% packet loss( which should be 29-40 )
29th april 14:44 - 14:49 no connection . no service. red light on
29th april 14:50 - 14:55 poor signal poor data transfer 0.3 mbps *** ms latency 30% packet loss
always same. " we will call you (rarely happens) " " we have escalated to MTN ( this was already done but they doing it again )" " is your connection working" ( even though nothing has been done or the only things that have been done are the same things that didnt work in the first place like refresh apn/sim )
27th april 13:29 high latency
28th april 21:09 high latency low data transfer 1.01 mbps down
29th april 7:00 -7:22 when i woke up so possibly from sooner, no connection . no service. red light on
29th april 7:22- 14:44 poor signal poor data transfer 1.1mbps up/ 0.3mbps down and high latency ***ms to local servers 10% packet loss( which should be 29-40 )
29th april 14:44 - 14:49 no connection . no service. red light on
29th april 14:50 - 14:55 poor signal poor data transfer 0.3 mbps *** ms latency 30% packet loss
always same. " we will call you (rarely happens) " " we have escalated to MTN ( this was already done but they doing it again )" " is your connection working" ( even though nothing has been done or the only things that have been done are the same things that didnt work in the first place like refresh apn/sim )
RF
Richard F's update29 Apr 2023, 15:05
Reviewer Update
26th april 13:45 vox called and discussed the problems and advised they are pushing it back to MTN have not heard anything more
27th april 13:29 high latency
28th april 21:09 high latency low data transfer 1.01 mbps down
29th april 7:00 -7:22 when i woke up so possibly from sooner, no connection . no service. red light on
29th april 7:22- 14:44 poor signal poor data transfer 1.1mbps up/ 0.3mbps down and high latency ***ms to local servers 10% packet loss( which should be 29-40 )
29th april 14:44 - 14:49 no connection . no service. red light on
29th april 14:50 - 14:55 poor signal poor data transfer 0.3 mbps *** ms latency 30% packet loss
always same. " we will call you (rarely happens) " " we have escalated to MTN ( this was already done but they doing it again )" " is your connection working" ( even though nothing has been done or the only things that have been done are the same things that didnt work in the first place like refresh apn/sim )
27th april 13:29 high latency
28th april 21:09 high latency low data transfer 1.01 mbps down
29th april 7:00 -7:22 when i woke up so possibly from sooner, no connection . no service. red light on
29th april 7:22- 14:44 poor signal poor data transfer 1.1mbps up/ 0.3mbps down and high latency ***ms to local servers 10% packet loss( which should be 29-40 )
29th april 14:44 - 14:49 no connection . no service. red light on
29th april 14:50 - 14:55 poor signal poor data transfer 0.3 mbps *** ms latency 30% packet loss
always same. " we will call you (rarely happens) " " we have escalated to MTN ( this was already done but they doing it again )" " is your connection working" ( even though nothing has been done or the only things that have been done are the same things that didnt work in the first place like refresh apn/sim )
Vox Telecom's replyOfficial
29 Apr 2023, 15:33Good day Richard F Thank you for your post. Kindly note that the details of your complaint has been sent to Connectivity Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards,
Vox
Vox
Vox Telecom's reply29 Apr 2023, 15:33
Official
Good day Richard F Thank you for your post. Kindly note that the details of your complaint has been sent to Connectivity Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards,
Vox
Vox
RF
Richard F's updateReviewer Update
29 Apr 2023, 16:44received a call from vox but it was an automated voice on the other end asking me to leave a message, i left a message " why are you asking me to leave a message if you are the one calling me "
RF
Richard F's update29 Apr 2023, 16:44
Reviewer Update
received a call from vox but it was an automated voice on the other end asking me to leave a message, i left a message " why are you asking me to leave a message if you are the one calling me "
RF
Richard F's updateReviewer Update
29 Apr 2023, 16:59received a call from vox again , and again it was an automated voice telling me to leave a message
RF
Richard F's update29 Apr 2023, 16:59
Reviewer Update
received a call from vox again , and again it was an automated voice telling me to leave a message
Vox Telecom's replyOfficial
29 Apr 2023, 17:11 Good day RichardThank you for your post. Kindly note that we will attempt to contact you again. Kind Regards, Vox
Vox Telecom's reply29 Apr 2023, 17:11
Official
Good day RichardThank you for your post. Kindly note that we will attempt to contact you again. Kind Regards, Vox
RF
Richard F's updateReviewer Update
30 Apr 2023, 12:38nothing yet
RF
Richard F's update30 Apr 2023, 12:38
Reviewer Update
nothing yet
Vox Telecom's replyOfficial
30 Apr 2023, 13:04Good day, Richard F
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Apr 2023, 13:04
Official
Good day, Richard F
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
RF
Richard F's updateReviewer Update
06 May 2023, 12:00update
1st may 15:25 - 15:55 10% packet loss
3rd may 10:56 received call from vox stating MTN was supposed to contact me ( which hadnt happened ) but explained MTN reported an issue relating to the tower and that it is expected to be resolved by the end of the week
3rd may 13:10 no connection . no service. red light on
3rd may 13:40. connection operating better than it has in a long time ( 70mbps down 35 mbps up 30ms latency to local server and no packet loss noticed though did not run continues test)
3rd may 17:15 slight packet loss ( 1 lost in every 200 packets ) decent speeds latency slightly elevated
3rd may 18:00 2% packet loss.
3rd may 18:35 latency spikes every so often from 30-306ms
5th may vox contacted saying mtn fix the power problem on the tower and I requested time to test connection
5th may 18:30-19:06 packet loss
5th may 19:06-19:18 complete disconnect
5th may 19:18 high latency
6th may 9:24 disconnect followed by reconnect 3 mins later and high ping ( 53-105ms to local )
6th may 11:04 disconnect followed by reconnect 3 mins later and higher ping and lower data transfer ( 3-5mbps 70-300ms to local)
1st may 15:25 - 15:55 10% packet loss
3rd may 10:56 received call from vox stating MTN was supposed to contact me ( which hadnt happened ) but explained MTN reported an issue relating to the tower and that it is expected to be resolved by the end of the week
3rd may 13:10 no connection . no service. red light on
3rd may 13:40. connection operating better than it has in a long time ( 70mbps down 35 mbps up 30ms latency to local server and no packet loss noticed though did not run continues test)
3rd may 17:15 slight packet loss ( 1 lost in every 200 packets ) decent speeds latency slightly elevated
3rd may 18:00 2% packet loss.
3rd may 18:35 latency spikes every so often from 30-306ms
5th may vox contacted saying mtn fix the power problem on the tower and I requested time to test connection
5th may 18:30-19:06 packet loss
5th may 19:06-19:18 complete disconnect
5th may 19:18 high latency
6th may 9:24 disconnect followed by reconnect 3 mins later and high ping ( 53-105ms to local )
6th may 11:04 disconnect followed by reconnect 3 mins later and higher ping and lower data transfer ( 3-5mbps 70-300ms to local)
RF
Richard F's update06 May 2023, 12:00
Reviewer Update
update
1st may 15:25 - 15:55 10% packet loss
3rd may 10:56 received call from vox stating MTN was supposed to contact me ( which hadnt happened ) but explained MTN reported an issue relating to the tower and that it is expected to be resolved by the end of the week
3rd may 13:10 no connection . no service. red light on
3rd may 13:40. connection operating better than it has in a long time ( 70mbps down 35 mbps up 30ms latency to local server and no packet loss noticed though did not run continues test)
3rd may 17:15 slight packet loss ( 1 lost in every 200 packets ) decent speeds latency slightly elevated
3rd may 18:00 2% packet loss.
3rd may 18:35 latency spikes every so often from 30-306ms
5th may vox contacted saying mtn fix the power problem on the tower and I requested time to test connection
5th may 18:30-19:06 packet loss
5th may 19:06-19:18 complete disconnect
5th may 19:18 high latency
6th may 9:24 disconnect followed by reconnect 3 mins later and high ping ( 53-105ms to local )
6th may 11:04 disconnect followed by reconnect 3 mins later and higher ping and lower data transfer ( 3-5mbps 70-300ms to local)
1st may 15:25 - 15:55 10% packet loss
3rd may 10:56 received call from vox stating MTN was supposed to contact me ( which hadnt happened ) but explained MTN reported an issue relating to the tower and that it is expected to be resolved by the end of the week
3rd may 13:10 no connection . no service. red light on
3rd may 13:40. connection operating better than it has in a long time ( 70mbps down 35 mbps up 30ms latency to local server and no packet loss noticed though did not run continues test)
3rd may 17:15 slight packet loss ( 1 lost in every 200 packets ) decent speeds latency slightly elevated
3rd may 18:00 2% packet loss.
3rd may 18:35 latency spikes every so often from 30-306ms
5th may vox contacted saying mtn fix the power problem on the tower and I requested time to test connection
5th may 18:30-19:06 packet loss
5th may 19:06-19:18 complete disconnect
5th may 19:18 high latency
6th may 9:24 disconnect followed by reconnect 3 mins later and high ping ( 53-105ms to local )
6th may 11:04 disconnect followed by reconnect 3 mins later and higher ping and lower data transfer ( 3-5mbps 70-300ms to local)
RF
Richard F's updateReviewer Update
07 May 2023, 16:106th may 19:09 disconnect. no service. read light on
7th may 10:30 called vox as its been 15 hours with no connection red light on no service. confirmed with others in town no mtn service vox said they escalated to mtn and said they would provide feedback
7th may 12:58 connectio n returned ( 2 mins before load shedding is scheduled to take place ) 18 hours after disconnect .
7th may 15:15 with power back. internet is very poor. high latency low data transfer and packet loss ( 2-25% packet loss )
7th may 10:30 called vox as its been 15 hours with no connection red light on no service. confirmed with others in town no mtn service vox said they escalated to mtn and said they would provide feedback
7th may 12:58 connectio n returned ( 2 mins before load shedding is scheduled to take place ) 18 hours after disconnect .
7th may 15:15 with power back. internet is very poor. high latency low data transfer and packet loss ( 2-25% packet loss )
RF
Richard F's update07 May 2023, 16:10
Reviewer Update
6th may 19:09 disconnect. no service. read light on
7th may 10:30 called vox as its been 15 hours with no connection red light on no service. confirmed with others in town no mtn service vox said they escalated to mtn and said they would provide feedback
7th may 12:58 connectio n returned ( 2 mins before load shedding is scheduled to take place ) 18 hours after disconnect .
7th may 15:15 with power back. internet is very poor. high latency low data transfer and packet loss ( 2-25% packet loss )
7th may 10:30 called vox as its been 15 hours with no connection red light on no service. confirmed with others in town no mtn service vox said they escalated to mtn and said they would provide feedback
7th may 12:58 connectio n returned ( 2 mins before load shedding is scheduled to take place ) 18 hours after disconnect .
7th may 15:15 with power back. internet is very poor. high latency low data transfer and packet loss ( 2-25% packet loss )
RF
Richard F's updateReviewer Update
10 May 2023, 13:17got a mail that my ticket was closed no information as to why on the mail , called vox to find out. discovered a new ticket number on the mail ( no explanation on the mail )
current update
8th may 9:10 no connection. red light on . no service
8th may 9:36 vox called and advised mtn confirmed there is an issue on the tower and they are sending a field technician to attend and will advise with any further feedback from mtn
8th may 17:24 poor data transfer. high latency and latency spikes ( 44ms-3000ms )
9th may 9:56 connection working well. 26-29ms local and 45 mbps download no packet loss
9th may 15:10 connction is weak poor signal. not very bad but not great either
10th may 5:15 signal very poor very high latency 1500ms-3800ms very poor data transfer 0.8mbps down 0.00 up and packet loss 57%
10th may 6:19 -13:10 ( load shedding from 11:00-13:10 complete disconnect red light on. no service
current update
8th may 9:10 no connection. red light on . no service
8th may 9:36 vox called and advised mtn confirmed there is an issue on the tower and they are sending a field technician to attend and will advise with any further feedback from mtn
8th may 17:24 poor data transfer. high latency and latency spikes ( 44ms-3000ms )
9th may 9:56 connection working well. 26-29ms local and 45 mbps download no packet loss
9th may 15:10 connction is weak poor signal. not very bad but not great either
10th may 5:15 signal very poor very high latency 1500ms-3800ms very poor data transfer 0.8mbps down 0.00 up and packet loss 57%
10th may 6:19 -13:10 ( load shedding from 11:00-13:10 complete disconnect red light on. no service
RF
Richard F's update10 May 2023, 13:17
Reviewer Update
got a mail that my ticket was closed no information as to why on the mail , called vox to find out. discovered a new ticket number on the mail ( no explanation on the mail )
current update
8th may 9:10 no connection. red light on . no service
8th may 9:36 vox called and advised mtn confirmed there is an issue on the tower and they are sending a field technician to attend and will advise with any further feedback from mtn
8th may 17:24 poor data transfer. high latency and latency spikes ( 44ms-3000ms )
9th may 9:56 connection working well. 26-29ms local and 45 mbps download no packet loss
9th may 15:10 connction is weak poor signal. not very bad but not great either
10th may 5:15 signal very poor very high latency 1500ms-3800ms very poor data transfer 0.8mbps down 0.00 up and packet loss 57%
10th may 6:19 -13:10 ( load shedding from 11:00-13:10 complete disconnect red light on. no service
current update
8th may 9:10 no connection. red light on . no service
8th may 9:36 vox called and advised mtn confirmed there is an issue on the tower and they are sending a field technician to attend and will advise with any further feedback from mtn
8th may 17:24 poor data transfer. high latency and latency spikes ( 44ms-3000ms )
9th may 9:56 connection working well. 26-29ms local and 45 mbps download no packet loss
9th may 15:10 connction is weak poor signal. not very bad but not great either
10th may 5:15 signal very poor very high latency 1500ms-3800ms very poor data transfer 0.8mbps down 0.00 up and packet loss 57%
10th may 6:19 -13:10 ( load shedding from 11:00-13:10 complete disconnect red light on. no service
RF
Richard F's updateReviewer Update
14 May 2023, 21:3511th may 21:13 hight latency 55-2800 packet loss 5% and low data transfer 0.6 mbps
12th may 00:19 - 00:25 complete disconnect followed by reconnect but no download only upload ( router says connected but sending 43kbps receiving 0 )
12th may 7:30-00:00 away from home cannot confirm if any fault occured
13th may 11:55 complete disconnect red light on no service
13th may 13:40 signal returned but no connectivity. when logged into the router downstream has no data movement only upload does so even though it says connected ndoes not work
13th may 14:02 no connection red light on no service
13th may 14:36 connection restored and working perfectly . low latency high data transfer and no packet loss
13th may 15:10 no connection red light on and no service
13th may 15:37 connection restored and working well
13th may 15:41 no conenction red light on no service
13th may 15:44 signal returned but only 2 bars. very high latency 130- 3500ms and packet loss 66%
13th may 17:00 power out for load shedding connection not yet restored
13th may 21:04 power returned after load shedding connection back with low signal but cant even open a webpage
13th may 21:10 no connection red light on no service
13th may 21:18 called vox gave them the " new ref" which according to the person i spoke to its not under my name . refered him back to my old ref and had it reopened. was told the lte team will call me
13th may 21:25 connection returned but low signal and unable to utilize the connection 95% packet loss
13th may 23:05 connection issues still not resolved 12 hours later. currently completely disconnected red light on no service load shedding again at 01:00
14th may 8:13 connection still unusable poor signal cant even open a webpage
14th may 12:18 connection still not working 25 hours later. poor signal practically no data transfer 90% packet loss. called vox have a new ticket number but no techs available was advises someone would call back. no call back from the call made yesterday
14th may 14:23 connection still not working 28 hours later. 2 hours have passed and no call from vox. expecting the usual of no calls from them
14th may 21:22 connection still down this marks 34 hours with no functioning connection
i waited 30 mins to try and post this cause i get no feedback from calling in
12th may 00:19 - 00:25 complete disconnect followed by reconnect but no download only upload ( router says connected but sending 43kbps receiving 0 )
12th may 7:30-00:00 away from home cannot confirm if any fault occured
13th may 11:55 complete disconnect red light on no service
13th may 13:40 signal returned but no connectivity. when logged into the router downstream has no data movement only upload does so even though it says connected ndoes not work
13th may 14:02 no connection red light on no service
13th may 14:36 connection restored and working perfectly . low latency high data transfer and no packet loss
13th may 15:10 no connection red light on and no service
13th may 15:37 connection restored and working well
13th may 15:41 no conenction red light on no service
13th may 15:44 signal returned but only 2 bars. very high latency 130- 3500ms and packet loss 66%
13th may 17:00 power out for load shedding connection not yet restored
13th may 21:04 power returned after load shedding connection back with low signal but cant even open a webpage
13th may 21:10 no connection red light on no service
13th may 21:18 called vox gave them the " new ref" which according to the person i spoke to its not under my name . refered him back to my old ref and had it reopened. was told the lte team will call me
13th may 21:25 connection returned but low signal and unable to utilize the connection 95% packet loss
13th may 23:05 connection issues still not resolved 12 hours later. currently completely disconnected red light on no service load shedding again at 01:00
14th may 8:13 connection still unusable poor signal cant even open a webpage
14th may 12:18 connection still not working 25 hours later. poor signal practically no data transfer 90% packet loss. called vox have a new ticket number but no techs available was advises someone would call back. no call back from the call made yesterday
14th may 14:23 connection still not working 28 hours later. 2 hours have passed and no call from vox. expecting the usual of no calls from them
14th may 21:22 connection still down this marks 34 hours with no functioning connection
i waited 30 mins to try and post this cause i get no feedback from calling in
RF
Richard F's update14 May 2023, 21:35
Reviewer Update
11th may 21:13 hight latency 55-2800 packet loss 5% and low data transfer 0.6 mbps
12th may 00:19 - 00:25 complete disconnect followed by reconnect but no download only upload ( router says connected but sending 43kbps receiving 0 )
12th may 7:30-00:00 away from home cannot confirm if any fault occured
13th may 11:55 complete disconnect red light on no service
13th may 13:40 signal returned but no connectivity. when logged into the router downstream has no data movement only upload does so even though it says connected ndoes not work
13th may 14:02 no connection red light on no service
13th may 14:36 connection restored and working perfectly . low latency high data transfer and no packet loss
13th may 15:10 no connection red light on and no service
13th may 15:37 connection restored and working well
13th may 15:41 no conenction red light on no service
13th may 15:44 signal returned but only 2 bars. very high latency 130- 3500ms and packet loss 66%
13th may 17:00 power out for load shedding connection not yet restored
13th may 21:04 power returned after load shedding connection back with low signal but cant even open a webpage
13th may 21:10 no connection red light on no service
13th may 21:18 called vox gave them the " new ref" which according to the person i spoke to its not under my name . refered him back to my old ref and had it reopened. was told the lte team will call me
13th may 21:25 connection returned but low signal and unable to utilize the connection 95% packet loss
13th may 23:05 connection issues still not resolved 12 hours later. currently completely disconnected red light on no service load shedding again at 01:00
14th may 8:13 connection still unusable poor signal cant even open a webpage
14th may 12:18 connection still not working 25 hours later. poor signal practically no data transfer 90% packet loss. called vox have a new ticket number but no techs available was advises someone would call back. no call back from the call made yesterday
14th may 14:23 connection still not working 28 hours later. 2 hours have passed and no call from vox. expecting the usual of no calls from them
14th may 21:22 connection still down this marks 34 hours with no functioning connection
i waited 30 mins to try and post this cause i get no feedback from calling in
12th may 00:19 - 00:25 complete disconnect followed by reconnect but no download only upload ( router says connected but sending 43kbps receiving 0 )
12th may 7:30-00:00 away from home cannot confirm if any fault occured
13th may 11:55 complete disconnect red light on no service
13th may 13:40 signal returned but no connectivity. when logged into the router downstream has no data movement only upload does so even though it says connected ndoes not work
13th may 14:02 no connection red light on no service
13th may 14:36 connection restored and working perfectly . low latency high data transfer and no packet loss
13th may 15:10 no connection red light on and no service
13th may 15:37 connection restored and working well
13th may 15:41 no conenction red light on no service
13th may 15:44 signal returned but only 2 bars. very high latency 130- 3500ms and packet loss 66%
13th may 17:00 power out for load shedding connection not yet restored
13th may 21:04 power returned after load shedding connection back with low signal but cant even open a webpage
13th may 21:10 no connection red light on no service
13th may 21:18 called vox gave them the " new ref" which according to the person i spoke to its not under my name . refered him back to my old ref and had it reopened. was told the lte team will call me
13th may 21:25 connection returned but low signal and unable to utilize the connection 95% packet loss
13th may 23:05 connection issues still not resolved 12 hours later. currently completely disconnected red light on no service load shedding again at 01:00
14th may 8:13 connection still unusable poor signal cant even open a webpage
14th may 12:18 connection still not working 25 hours later. poor signal practically no data transfer 90% packet loss. called vox have a new ticket number but no techs available was advises someone would call back. no call back from the call made yesterday
14th may 14:23 connection still not working 28 hours later. 2 hours have passed and no call from vox. expecting the usual of no calls from them
14th may 21:22 connection still down this marks 34 hours with no functioning connection
i waited 30 mins to try and post this cause i get no feedback from calling in
RF
Richard F's updateReviewer Update
16 May 2023, 14:5314th may 22:18 connection restored and working well 36 hours later
15th may 9:43 vox called to " check how the connection is doing " after a " refresh " since connection was restarted at 22:18 yesterday connection has been working well. though I will mention a refresh in the past has only helped for a short time will monitor
15th may 19:54 high ping. 500ms + to local servers after reboot data transfer less than 3 mbps
16th may 11:54 vox called and advised MTN said they fixed the issue on the tower and that all tower functions now operating at 100%. tech to test over a period , vox to call back Friday to confirm operation
16th may 13:50 higher than normal ping ( normal = 29-45ms current 71-95ms to local servers ) data transfer is still good.
16th may 14:35 complete disconnect red light on no service called vox and after automation call just kept ringing and voice said " mailbox full and cant accept messages goodbye" and call ended
16th may 14:39 signal return but is very poor high latency 137ms - 3600 ms + packet loss 60 % cant even run a speed test to check data transfer managed to get through to vox after calling again . escalated back to MTN.. again
note took 13 mins to open this page to update ( the above is copy-pasted from notepad where I have been keeping track of the problems)
15th may 9:43 vox called to " check how the connection is doing " after a " refresh " since connection was restarted at 22:18 yesterday connection has been working well. though I will mention a refresh in the past has only helped for a short time will monitor
15th may 19:54 high ping. 500ms + to local servers after reboot data transfer less than 3 mbps
16th may 11:54 vox called and advised MTN said they fixed the issue on the tower and that all tower functions now operating at 100%. tech to test over a period , vox to call back Friday to confirm operation
16th may 13:50 higher than normal ping ( normal = 29-45ms current 71-95ms to local servers ) data transfer is still good.
16th may 14:35 complete disconnect red light on no service called vox and after automation call just kept ringing and voice said " mailbox full and cant accept messages goodbye" and call ended
16th may 14:39 signal return but is very poor high latency 137ms - 3600 ms + packet loss 60 % cant even run a speed test to check data transfer managed to get through to vox after calling again . escalated back to MTN.. again
note took 13 mins to open this page to update ( the above is copy-pasted from notepad where I have been keeping track of the problems)
RF
Richard F's update16 May 2023, 14:53
Reviewer Update
14th may 22:18 connection restored and working well 36 hours later
15th may 9:43 vox called to " check how the connection is doing " after a " refresh " since connection was restarted at 22:18 yesterday connection has been working well. though I will mention a refresh in the past has only helped for a short time will monitor
15th may 19:54 high ping. 500ms + to local servers after reboot data transfer less than 3 mbps
16th may 11:54 vox called and advised MTN said they fixed the issue on the tower and that all tower functions now operating at 100%. tech to test over a period , vox to call back Friday to confirm operation
16th may 13:50 higher than normal ping ( normal = 29-45ms current 71-95ms to local servers ) data transfer is still good.
16th may 14:35 complete disconnect red light on no service called vox and after automation call just kept ringing and voice said " mailbox full and cant accept messages goodbye" and call ended
16th may 14:39 signal return but is very poor high latency 137ms - 3600 ms + packet loss 60 % cant even run a speed test to check data transfer managed to get through to vox after calling again . escalated back to MTN.. again
note took 13 mins to open this page to update ( the above is copy-pasted from notepad where I have been keeping track of the problems)
15th may 9:43 vox called to " check how the connection is doing " after a " refresh " since connection was restarted at 22:18 yesterday connection has been working well. though I will mention a refresh in the past has only helped for a short time will monitor
15th may 19:54 high ping. 500ms + to local servers after reboot data transfer less than 3 mbps
16th may 11:54 vox called and advised MTN said they fixed the issue on the tower and that all tower functions now operating at 100%. tech to test over a period , vox to call back Friday to confirm operation
16th may 13:50 higher than normal ping ( normal = 29-45ms current 71-95ms to local servers ) data transfer is still good.
16th may 14:35 complete disconnect red light on no service called vox and after automation call just kept ringing and voice said " mailbox full and cant accept messages goodbye" and call ended
16th may 14:39 signal return but is very poor high latency 137ms - 3600 ms + packet loss 60 % cant even run a speed test to check data transfer managed to get through to vox after calling again . escalated back to MTN.. again
note took 13 mins to open this page to update ( the above is copy-pasted from notepad where I have been keeping track of the problems)
RF
Richard F's updateReviewer Update
16 May 2023, 16:0216th may 15:31 disconnected and reconnected. still poor signal but data rates improved enough to be usable for gerneral browsing 2-4 mbps down 0.3 up
16th may 15:59 signal strength back up . connection working perfectly . low latency great data transfer no apparent packet loss ( did not run extended test for packet loss )
will continue to monitor as fault is and has always been intermittent as can be seen above
16th may 15:59 signal strength back up . connection working perfectly . low latency great data transfer no apparent packet loss ( did not run extended test for packet loss )
will continue to monitor as fault is and has always been intermittent as can be seen above
RF
Richard F's update16 May 2023, 16:02
Reviewer Update
16th may 15:31 disconnected and reconnected. still poor signal but data rates improved enough to be usable for gerneral browsing 2-4 mbps down 0.3 up
16th may 15:59 signal strength back up . connection working perfectly . low latency great data transfer no apparent packet loss ( did not run extended test for packet loss )
will continue to monitor as fault is and has always been intermittent as can be seen above
16th may 15:59 signal strength back up . connection working perfectly . low latency great data transfer no apparent packet loss ( did not run extended test for packet loss )
will continue to monitor as fault is and has always been intermittent as can be seen above
Vox Telecom's replyOfficial
17 May 2023, 15:48Good day, Richard
Thank you for your patience whilst this matter was being investigated.
The feedback received from MTN :
Kindly be advised that all services have been fully restored , serving tower is
performing at 100% availability on all technologies
WE received feedback that your service has stabilized.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The feedback received from MTN :
Kindly be advised that all services have been fully restored , serving tower is
performing at 100% availability on all technologies
WE received feedback that your service has stabilized.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 May 2023, 15:48
Official
Good day, Richard
Thank you for your patience whilst this matter was being investigated.
The feedback received from MTN :
Kindly be advised that all services have been fully restored , serving tower is
performing at 100% availability on all technologies
WE received feedback that your service has stabilized.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The feedback received from MTN :
Kindly be advised that all services have been fully restored , serving tower is
performing at 100% availability on all technologies
WE received feedback that your service has stabilized.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
RF
Richard F's updateReviewer Update
18 May 2023, 19:1416th may 19:21 high latency to local 800ms + less then 2 mbps data transfer
17th may 19:11 4% packet loss but data transfer is reasonable 20mbps ( when conenction is good its 50-70 mbps )
17th may 19:35 high latency 100ms + to local servers and packet loss 4% data transfer down to 6mbps
17th may 19:51 connection back up to normal speeds no apparent packet loss and latency seem good
18th may 18:20 2% packet loss lower then normal data transfer 4 mbps and higher than normal latency to local ( 50-80 ms )
17th may 19:11 4% packet loss but data transfer is reasonable 20mbps ( when conenction is good its 50-70 mbps )
17th may 19:35 high latency 100ms + to local servers and packet loss 4% data transfer down to 6mbps
17th may 19:51 connection back up to normal speeds no apparent packet loss and latency seem good
18th may 18:20 2% packet loss lower then normal data transfer 4 mbps and higher than normal latency to local ( 50-80 ms )
RF
Richard F's update18 May 2023, 19:14
Reviewer Update
16th may 19:21 high latency to local 800ms + less then 2 mbps data transfer
17th may 19:11 4% packet loss but data transfer is reasonable 20mbps ( when conenction is good its 50-70 mbps )
17th may 19:35 high latency 100ms + to local servers and packet loss 4% data transfer down to 6mbps
17th may 19:51 connection back up to normal speeds no apparent packet loss and latency seem good
18th may 18:20 2% packet loss lower then normal data transfer 4 mbps and higher than normal latency to local ( 50-80 ms )
17th may 19:11 4% packet loss but data transfer is reasonable 20mbps ( when conenction is good its 50-70 mbps )
17th may 19:35 high latency 100ms + to local servers and packet loss 4% data transfer down to 6mbps
17th may 19:51 connection back up to normal speeds no apparent packet loss and latency seem good
18th may 18:20 2% packet loss lower then normal data transfer 4 mbps and higher than normal latency to local ( 50-80 ms )
RF
Richard F's updateReviewer Update
25 May 2023, 20:3223rd may 6:30 when i awoke no connection red light on no service
23rd may 12:15 connection back but cannot confirm when it returned as i was out from the morning till now
24th may 18:30 - 00:00 11 % packet loss
25th may 19:30 15% packet loss
23rd may 12:15 connection back but cannot confirm when it returned as i was out from the morning till now
24th may 18:30 - 00:00 11 % packet loss
25th may 19:30 15% packet loss
RF
Richard F's update25 May 2023, 20:32
Reviewer Update
23rd may 6:30 when i awoke no connection red light on no service
23rd may 12:15 connection back but cannot confirm when it returned as i was out from the morning till now
24th may 18:30 - 00:00 11 % packet loss
25th may 19:30 15% packet loss
23rd may 12:15 connection back but cannot confirm when it returned as i was out from the morning till now
24th may 18:30 - 00:00 11 % packet loss
25th may 19:30 15% packet loss
RF
Richard F's updateReviewer Update
27 May 2023, 16:2927th may 15:40 connection signal poor when i returned from work. came right shortly after
27th may 16:02 complete disconnect red light on no service
27th may 16:15 called vox and discovered my ticket was closed again even though i said i wanted it to remain open for testing as fault has been intermittent
27th may 16:26 connection restored and appears to be working correctly reopened a ticket as intermittent issue clearly not resolved ( which is why i always want the ticket monitored for a few days )
27th may 16:02 complete disconnect red light on no service
27th may 16:15 called vox and discovered my ticket was closed again even though i said i wanted it to remain open for testing as fault has been intermittent
27th may 16:26 connection restored and appears to be working correctly reopened a ticket as intermittent issue clearly not resolved ( which is why i always want the ticket monitored for a few days )
RF
Richard F's update27 May 2023, 16:29
Reviewer Update
27th may 15:40 connection signal poor when i returned from work. came right shortly after
27th may 16:02 complete disconnect red light on no service
27th may 16:15 called vox and discovered my ticket was closed again even though i said i wanted it to remain open for testing as fault has been intermittent
27th may 16:26 connection restored and appears to be working correctly reopened a ticket as intermittent issue clearly not resolved ( which is why i always want the ticket monitored for a few days )
27th may 16:02 complete disconnect red light on no service
27th may 16:15 called vox and discovered my ticket was closed again even though i said i wanted it to remain open for testing as fault has been intermittent
27th may 16:26 connection restored and appears to be working correctly reopened a ticket as intermittent issue clearly not resolved ( which is why i always want the ticket monitored for a few days )
Vox Telecom's replyOfficial
27 May 2023, 16:36 Good day Richard Thank you for your post. Kindly note that the details of your complaint has been sent to the support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's reply27 May 2023, 16:36
Official
Good day Richard Thank you for your post. Kindly note that the details of your complaint has been sent to the support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
RF
Richard F's updateReviewer Update
27 May 2023, 23:3427th may 17:04 vox called back and said they refreshed the sim ( which we know never does anything ) in that moment the connection was up but ofc it went down again
27th may 19:44 connection down again
27th may 19:59 connection restored again ( expecting it to fail again )
27th may 20:25 connection failed again
27th may 20:37 conection back again
27th may 20:42 connection off again
27th may 21:11 conection back again
27th may 21:31 connection failed again
27th may 21:36 connetion but poor signal and no data transfer, cant open a web page
27th may 21:42 connection back to normal
27th may 22:04 connection died again
27th may 22:08 signal poor data transfer poor packet loss and high latency
27th may 22:21 connection back to normal
27th may 22:38 connection dead again
27th may 22:42 poor signal no data transfer
27th may 22:57 conenction back to normal
27th may 23:15 dead again
27th may 23:21 poor signal again and no data transfer
27th may 23:32 connection back again ( expecting it to go off again seems to move in cycles of 10-30 mins )
27th may 19:44 connection down again
27th may 19:59 connection restored again ( expecting it to fail again )
27th may 20:25 connection failed again
27th may 20:37 conection back again
27th may 20:42 connection off again
27th may 21:11 conection back again
27th may 21:31 connection failed again
27th may 21:36 connetion but poor signal and no data transfer, cant open a web page
27th may 21:42 connection back to normal
27th may 22:04 connection died again
27th may 22:08 signal poor data transfer poor packet loss and high latency
27th may 22:21 connection back to normal
27th may 22:38 connection dead again
27th may 22:42 poor signal no data transfer
27th may 22:57 conenction back to normal
27th may 23:15 dead again
27th may 23:21 poor signal again and no data transfer
27th may 23:32 connection back again ( expecting it to go off again seems to move in cycles of 10-30 mins )
RF
Richard F's update27 May 2023, 23:34
Reviewer Update
27th may 17:04 vox called back and said they refreshed the sim ( which we know never does anything ) in that moment the connection was up but ofc it went down again
27th may 19:44 connection down again
27th may 19:59 connection restored again ( expecting it to fail again )
27th may 20:25 connection failed again
27th may 20:37 conection back again
27th may 20:42 connection off again
27th may 21:11 conection back again
27th may 21:31 connection failed again
27th may 21:36 connetion but poor signal and no data transfer, cant open a web page
27th may 21:42 connection back to normal
27th may 22:04 connection died again
27th may 22:08 signal poor data transfer poor packet loss and high latency
27th may 22:21 connection back to normal
27th may 22:38 connection dead again
27th may 22:42 poor signal no data transfer
27th may 22:57 conenction back to normal
27th may 23:15 dead again
27th may 23:21 poor signal again and no data transfer
27th may 23:32 connection back again ( expecting it to go off again seems to move in cycles of 10-30 mins )
27th may 19:44 connection down again
27th may 19:59 connection restored again ( expecting it to fail again )
27th may 20:25 connection failed again
27th may 20:37 conection back again
27th may 20:42 connection off again
27th may 21:11 conection back again
27th may 21:31 connection failed again
27th may 21:36 connetion but poor signal and no data transfer, cant open a web page
27th may 21:42 connection back to normal
27th may 22:04 connection died again
27th may 22:08 signal poor data transfer poor packet loss and high latency
27th may 22:21 connection back to normal
27th may 22:38 connection dead again
27th may 22:42 poor signal no data transfer
27th may 22:57 conenction back to normal
27th may 23:15 dead again
27th may 23:21 poor signal again and no data transfer
27th may 23:32 connection back again ( expecting it to go off again seems to move in cycles of 10-30 mins )
RF
Richard F's updateReviewer Update
28 May 2023, 07:5227th may 23:50 dead again
27th may 23:56 low signal cannot open a web page
28th may 00:07 signal better but not full though net is a least usable .
28th may 00:36 signal dropped and is unusable again cant even open a webpage will leave it for the morning
28th may 06:45 working when i woke up
28th may 07:02 dead again
28th may 07:15 connection back again
28th may 07:33 dead again
28th may 07:50 connection back
27th may 23:56 low signal cannot open a web page
28th may 00:07 signal better but not full though net is a least usable .
28th may 00:36 signal dropped and is unusable again cant even open a webpage will leave it for the morning
28th may 06:45 working when i woke up
28th may 07:02 dead again
28th may 07:15 connection back again
28th may 07:33 dead again
28th may 07:50 connection back
RF
Richard F's update28 May 2023, 07:52
Reviewer Update
27th may 23:50 dead again
27th may 23:56 low signal cannot open a web page
28th may 00:07 signal better but not full though net is a least usable .
28th may 00:36 signal dropped and is unusable again cant even open a webpage will leave it for the morning
28th may 06:45 working when i woke up
28th may 07:02 dead again
28th may 07:15 connection back again
28th may 07:33 dead again
28th may 07:50 connection back
27th may 23:56 low signal cannot open a web page
28th may 00:07 signal better but not full though net is a least usable .
28th may 00:36 signal dropped and is unusable again cant even open a webpage will leave it for the morning
28th may 06:45 working when i woke up
28th may 07:02 dead again
28th may 07:15 connection back again
28th may 07:33 dead again
28th may 07:50 connection back
RF
Richard F's updateReviewer Update
30 May 2023, 14:5728th may 8:09 dead again. i will stop logging these disconnect events - assume it continues till i say otherwise
28th may 10:00 called vox as connection is still experiencing the above problem was advised they would call back ( which probably wont happen and i will be forced to call in on monday)
28th may 13:30 issue persists and still have had no feedback from vox
28th may 17:30 over 24 hours without a usable connection
28th may 17:56 called vox as i had not been given a call back as i was told. all LTE engineers on calls was advised someone would call back. and told the request was sent to the manager to ensure a call back
28th may 18:02 vox called and asked for ref but then said they will call me back in 5 mins because they had load shedding and all links are down
28th may 18:23 vox called and advised they escalated to mtn and i should get a call back tomorrow
29th may 10:20 still no functional internet no call back from vox yet either
29th may 11:52 called vox as i had not received a call yet and connection still down. had to explain my problem again. was told they would need to escalate to mtn even though that was supposed to have been done 28th at 18:23 ( don't know why i keep having to do this it should all be on the ticket ) placed on hold
29th may 12:00 fichiwe connected mtn . as per discussion there is a tech on site attending but they cannot provide eta but they confirmed tower is down
29th may 16:53 48 hours without a working internet connection and no feedback from vox confirmed on town group everyone on mtn is having the problem
29th may 20:30 still dead
29th may 21:20 still dead
30th may 00:06 still dead
30th may 09:05 vox called bit i missed it called back to find out at 9:10 they will get the guy to call me again
30th may 14:11 vox called and advised service restored. not home to confirm. advised to check in a week as fault has been on and off and last time mtn " fixed" the tower it went down the same day
30th may 14:37 arrived home and tested. data transfer acceptable but not great ( 7.5mbps ). ping relatively high & spikey 50-200ms ( normal is between 30-45 to local servers )
28th may 10:00 called vox as connection is still experiencing the above problem was advised they would call back ( which probably wont happen and i will be forced to call in on monday)
28th may 13:30 issue persists and still have had no feedback from vox
28th may 17:30 over 24 hours without a usable connection
28th may 17:56 called vox as i had not been given a call back as i was told. all LTE engineers on calls was advised someone would call back. and told the request was sent to the manager to ensure a call back
28th may 18:02 vox called and asked for ref but then said they will call me back in 5 mins because they had load shedding and all links are down
28th may 18:23 vox called and advised they escalated to mtn and i should get a call back tomorrow
29th may 10:20 still no functional internet no call back from vox yet either
29th may 11:52 called vox as i had not received a call yet and connection still down. had to explain my problem again. was told they would need to escalate to mtn even though that was supposed to have been done 28th at 18:23 ( don't know why i keep having to do this it should all be on the ticket ) placed on hold
29th may 12:00 fichiwe connected mtn . as per discussion there is a tech on site attending but they cannot provide eta but they confirmed tower is down
29th may 16:53 48 hours without a working internet connection and no feedback from vox confirmed on town group everyone on mtn is having the problem
29th may 20:30 still dead
29th may 21:20 still dead
30th may 00:06 still dead
30th may 09:05 vox called bit i missed it called back to find out at 9:10 they will get the guy to call me again
30th may 14:11 vox called and advised service restored. not home to confirm. advised to check in a week as fault has been on and off and last time mtn " fixed" the tower it went down the same day
30th may 14:37 arrived home and tested. data transfer acceptable but not great ( 7.5mbps ). ping relatively high & spikey 50-200ms ( normal is between 30-45 to local servers )
RF
Richard F's update30 May 2023, 14:57
Reviewer Update
28th may 8:09 dead again. i will stop logging these disconnect events - assume it continues till i say otherwise
28th may 10:00 called vox as connection is still experiencing the above problem was advised they would call back ( which probably wont happen and i will be forced to call in on monday)
28th may 13:30 issue persists and still have had no feedback from vox
28th may 17:30 over 24 hours without a usable connection
28th may 17:56 called vox as i had not been given a call back as i was told. all LTE engineers on calls was advised someone would call back. and told the request was sent to the manager to ensure a call back
28th may 18:02 vox called and asked for ref but then said they will call me back in 5 mins because they had load shedding and all links are down
28th may 18:23 vox called and advised they escalated to mtn and i should get a call back tomorrow
29th may 10:20 still no functional internet no call back from vox yet either
29th may 11:52 called vox as i had not received a call yet and connection still down. had to explain my problem again. was told they would need to escalate to mtn even though that was supposed to have been done 28th at 18:23 ( don't know why i keep having to do this it should all be on the ticket ) placed on hold
29th may 12:00 fichiwe connected mtn . as per discussion there is a tech on site attending but they cannot provide eta but they confirmed tower is down
29th may 16:53 48 hours without a working internet connection and no feedback from vox confirmed on town group everyone on mtn is having the problem
29th may 20:30 still dead
29th may 21:20 still dead
30th may 00:06 still dead
30th may 09:05 vox called bit i missed it called back to find out at 9:10 they will get the guy to call me again
30th may 14:11 vox called and advised service restored. not home to confirm. advised to check in a week as fault has been on and off and last time mtn " fixed" the tower it went down the same day
30th may 14:37 arrived home and tested. data transfer acceptable but not great ( 7.5mbps ). ping relatively high & spikey 50-200ms ( normal is between 30-45 to local servers )
28th may 10:00 called vox as connection is still experiencing the above problem was advised they would call back ( which probably wont happen and i will be forced to call in on monday)
28th may 13:30 issue persists and still have had no feedback from vox
28th may 17:30 over 24 hours without a usable connection
28th may 17:56 called vox as i had not been given a call back as i was told. all LTE engineers on calls was advised someone would call back. and told the request was sent to the manager to ensure a call back
28th may 18:02 vox called and asked for ref but then said they will call me back in 5 mins because they had load shedding and all links are down
28th may 18:23 vox called and advised they escalated to mtn and i should get a call back tomorrow
29th may 10:20 still no functional internet no call back from vox yet either
29th may 11:52 called vox as i had not received a call yet and connection still down. had to explain my problem again. was told they would need to escalate to mtn even though that was supposed to have been done 28th at 18:23 ( don't know why i keep having to do this it should all be on the ticket ) placed on hold
29th may 12:00 fichiwe connected mtn . as per discussion there is a tech on site attending but they cannot provide eta but they confirmed tower is down
29th may 16:53 48 hours without a working internet connection and no feedback from vox confirmed on town group everyone on mtn is having the problem
29th may 20:30 still dead
29th may 21:20 still dead
30th may 00:06 still dead
30th may 09:05 vox called bit i missed it called back to find out at 9:10 they will get the guy to call me again
30th may 14:11 vox called and advised service restored. not home to confirm. advised to check in a week as fault has been on and off and last time mtn " fixed" the tower it went down the same day
30th may 14:37 arrived home and tested. data transfer acceptable but not great ( 7.5mbps ). ping relatively high & spikey 50-200ms ( normal is between 30-45 to local servers )
Vox Telecom's replyOfficial
31 May 2023, 09:57Good day , Richard
We received feedback that Services have restored , to be monitored until 05/06/23
Regards
Vox
We received feedback that Services have restored , to be monitored until 05/06/23
Regards
Vox
Vox Telecom's reply31 May 2023, 09:57
Official
Good day , Richard
We received feedback that Services have restored , to be monitored until 05/06/23
Regards
Vox
We received feedback that Services have restored , to be monitored until 05/06/23
Regards
Vox
RF
Richard F's updateReviewer Update
01 Jun 2023, 21:1030th may 20:43 high latency poor data transfer ( 3.9mbps down 25mbps up ) 4% packet loss
31st may 19:52 poor data transfer 2 mbps down and packet loss 10 %
01st june 20:38 upload not working but download working unable to load web pages but have full signal -working again 5 mins later
01st june 21:08 upload not working but download working unable to load web pages but have full signal - working again 5 mins later
31st may 19:52 poor data transfer 2 mbps down and packet loss 10 %
01st june 20:38 upload not working but download working unable to load web pages but have full signal -working again 5 mins later
01st june 21:08 upload not working but download working unable to load web pages but have full signal - working again 5 mins later
RF
Richard F's update01 Jun 2023, 21:10
Reviewer Update
30th may 20:43 high latency poor data transfer ( 3.9mbps down 25mbps up ) 4% packet loss
31st may 19:52 poor data transfer 2 mbps down and packet loss 10 %
01st june 20:38 upload not working but download working unable to load web pages but have full signal -working again 5 mins later
01st june 21:08 upload not working but download working unable to load web pages but have full signal - working again 5 mins later
31st may 19:52 poor data transfer 2 mbps down and packet loss 10 %
01st june 20:38 upload not working but download working unable to load web pages but have full signal -working again 5 mins later
01st june 21:08 upload not working but download working unable to load web pages but have full signal - working again 5 mins later
RF
Richard F's updateReviewer Update
05 Jun 2023, 04:3304th june 17:34 -21:00 5-10% packet loss
05th june 19:17 -21:55 6% packet loss
06th june 00:52 signal degradation again
05th june 19:17 -21:55 6% packet loss
06th june 00:52 signal degradation again
RF
Richard F's update05 Jun 2023, 04:33
Reviewer Update
04th june 17:34 -21:00 5-10% packet loss
05th june 19:17 -21:55 6% packet loss
06th june 00:52 signal degradation again
05th june 19:17 -21:55 6% packet loss
06th june 00:52 signal degradation again
Vox Telecom's replyOfficial
05 Jun 2023, 09:38Good day, Richard
Kindly note that we have received confirmation that the support team made contact and the connectivity is stable at the moment.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the support team made contact and the connectivity is stable at the moment.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply05 Jun 2023, 09:38
Official
Good day, Richard
Kindly note that we have received confirmation that the support team made contact and the connectivity is stable at the moment.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the support team made contact and the connectivity is stable at the moment.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
RF
Richard F's updateReviewer Update
05 Jun 2023, 09:57clearly the guy i spoke to didnt listen, they asked me how the connection is - i said its not working properly and that i hadnt tested it this morning but even if it were stable this morning it wont stay that way as the night before it was bad and the night before that it was bad
now that i can test it see result at 9:53 this morning please tell your support team to listen to what i have to say
06th june 00:52 signal degradation
06th june 08:09 received call from vox who asked if its working i said no its not working properly
06th june 09:53 signal worse and now data transfer is 0.5mbps down and 1mbps up
now that i can test it see result at 9:53 this morning please tell your support team to listen to what i have to say
06th june 00:52 signal degradation
06th june 08:09 received call from vox who asked if its working i said no its not working properly
06th june 09:53 signal worse and now data transfer is 0.5mbps down and 1mbps up
RF
Richard F's update05 Jun 2023, 09:57
Reviewer Update
clearly the guy i spoke to didnt listen, they asked me how the connection is - i said its not working properly and that i hadnt tested it this morning but even if it were stable this morning it wont stay that way as the night before it was bad and the night before that it was bad
now that i can test it see result at 9:53 this morning please tell your support team to listen to what i have to say
06th june 00:52 signal degradation
06th june 08:09 received call from vox who asked if its working i said no its not working properly
06th june 09:53 signal worse and now data transfer is 0.5mbps down and 1mbps up
now that i can test it see result at 9:53 this morning please tell your support team to listen to what i have to say
06th june 00:52 signal degradation
06th june 08:09 received call from vox who asked if its working i said no its not working properly
06th june 09:53 signal worse and now data transfer is 0.5mbps down and 1mbps up
Vox Telecom's replyOfficial
05 Jun 2023, 10:37Good day, Richard
We received confirmation from the Vox support that the ticket is still open , the issue has been re escalated to MTN for further investigation.
Regards
Vox
We received confirmation from the Vox support that the ticket is still open , the issue has been re escalated to MTN for further investigation.
Regards
Vox
Vox Telecom's reply05 Jun 2023, 10:37
Official
Good day, Richard
We received confirmation from the Vox support that the ticket is still open , the issue has been re escalated to MTN for further investigation.
Regards
Vox
We received confirmation from the Vox support that the ticket is still open , the issue has been re escalated to MTN for further investigation.
Regards
Vox
Vox Telecom's replyOfficial
07 Jun 2023, 08:44Good day, Richard
We received confirmation from MTN :
Kindly note - issue on site 1177 has been cleared, site is currently up and running.
Ticket will remain open for monitoring for the remainder of the week.
Regards
Vox
We received confirmation from MTN :
Kindly note - issue on site 1177 has been cleared, site is currently up and running.
Ticket will remain open for monitoring for the remainder of the week.
Regards
Vox
Vox Telecom's reply07 Jun 2023, 08:44
Official
Good day, Richard
We received confirmation from MTN :
Kindly note - issue on site 1177 has been cleared, site is currently up and running.
Ticket will remain open for monitoring for the remainder of the week.
Regards
Vox
We received confirmation from MTN :
Kindly note - issue on site 1177 has been cleared, site is currently up and running.
Ticket will remain open for monitoring for the remainder of the week.
Regards
Vox
RF
Richard F's updateReviewer Update
07 Jun 2023, 12:2103th june 17:34 -21:00 5-10% packet loss ( correction to date i got my days 1 ahead on my computer for some reason )
04th june 19:17 -21:55 6% packet loss ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 00:52 signal degradation ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 08:09 received call from vox who asked if its working i said no its not working properly
05th june 09:53 signal worse and now data transfer is 0.5mbps down and 1mbps up ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 14:55 vox called to advise MTN was still attending to the matter and had no feedback yet. ( i really appreciated this call )
05th june 16:20 arrived home to signal back to full no packet loss and decent data transfer (20mbps) and ping within expected range of an LTE connection would like to monitor over another week ( with the ticket open till we confirm its working )( correction to date i got my days 1 ahead on my computer for some reason )
06th june 8:16 vox called to check on connection. at the time it was working fine and requested ticket not be closed till it has been working properly for a week at least
06th june 14:35 9% packet loss
06th june 19:20 less then 2mbps download speed packet loss persists 3-14% through out the day though signal is still full
04th june 19:17 -21:55 6% packet loss ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 00:52 signal degradation ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 08:09 received call from vox who asked if its working i said no its not working properly
05th june 09:53 signal worse and now data transfer is 0.5mbps down and 1mbps up ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 14:55 vox called to advise MTN was still attending to the matter and had no feedback yet. ( i really appreciated this call )
05th june 16:20 arrived home to signal back to full no packet loss and decent data transfer (20mbps) and ping within expected range of an LTE connection would like to monitor over another week ( with the ticket open till we confirm its working )( correction to date i got my days 1 ahead on my computer for some reason )
06th june 8:16 vox called to check on connection. at the time it was working fine and requested ticket not be closed till it has been working properly for a week at least
06th june 14:35 9% packet loss
06th june 19:20 less then 2mbps download speed packet loss persists 3-14% through out the day though signal is still full
RF
Richard F's update07 Jun 2023, 12:21
Reviewer Update
03th june 17:34 -21:00 5-10% packet loss ( correction to date i got my days 1 ahead on my computer for some reason )
04th june 19:17 -21:55 6% packet loss ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 00:52 signal degradation ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 08:09 received call from vox who asked if its working i said no its not working properly
05th june 09:53 signal worse and now data transfer is 0.5mbps down and 1mbps up ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 14:55 vox called to advise MTN was still attending to the matter and had no feedback yet. ( i really appreciated this call )
05th june 16:20 arrived home to signal back to full no packet loss and decent data transfer (20mbps) and ping within expected range of an LTE connection would like to monitor over another week ( with the ticket open till we confirm its working )( correction to date i got my days 1 ahead on my computer for some reason )
06th june 8:16 vox called to check on connection. at the time it was working fine and requested ticket not be closed till it has been working properly for a week at least
06th june 14:35 9% packet loss
06th june 19:20 less then 2mbps download speed packet loss persists 3-14% through out the day though signal is still full
04th june 19:17 -21:55 6% packet loss ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 00:52 signal degradation ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 08:09 received call from vox who asked if its working i said no its not working properly
05th june 09:53 signal worse and now data transfer is 0.5mbps down and 1mbps up ( correction to date i got my days 1 ahead on my computer for some reason )
05th june 14:55 vox called to advise MTN was still attending to the matter and had no feedback yet. ( i really appreciated this call )
05th june 16:20 arrived home to signal back to full no packet loss and decent data transfer (20mbps) and ping within expected range of an LTE connection would like to monitor over another week ( with the ticket open till we confirm its working )( correction to date i got my days 1 ahead on my computer for some reason )
06th june 8:16 vox called to check on connection. at the time it was working fine and requested ticket not be closed till it has been working properly for a week at least
06th june 14:35 9% packet loss
06th june 19:20 less then 2mbps download speed packet loss persists 3-14% through out the day though signal is still full
RF
Richard F's updateReviewer Update
13 Jun 2023, 23:05vox has been doing very good with keeping in contact lately and I really am appreciative.
latest Update
note tower 1177 when down recently ( I was not aware at the time ) but I was supposedly put on another tower supposedly. when I was advised this I was able to test it and the data transfer was good. latency was good and no apparent packet loss
07th june 16:24 3% packet loss
07th june 20:45 packet loss persists and data transfer at 4mbps with elevated latency
08 june 19:55 latency very high 500 +ms to local 900+ to other 17% packet loss 1.3 mbps data transfer
09th june ( was not home to test properly)
10th june 18:38 data transfer down to 1.9mbps ( i would like to note that in recent days i have had decent feedback from vox. now all we need is a resolution )
10th june 21:07 12% packet loss , less than 2 mbps
12th june 9:00-10:00 ( when i tested to when i had to leave the house ) working perfectly, low latency good data transfer and 0 packet loss
12th june 17:00 - 21:30 data transfer less than 2mbps 6% packet loss
13th june 8:00 - 19:20 not at home. to test
13th june 19:20 when i arrived home 0.2 mbps data transfer. very high latency ( 600 + ms to local. it should be between 29-45 ) 15% packet loss
13th june 20:05 connection working correctly great data transfer low latency and no apparent packet loss
13th june 20:50 packet loss 2 % ( 3 second disconnects followed by normal working connection for a time then 3 second disconnect again )
latest Update
note tower 1177 when down recently ( I was not aware at the time ) but I was supposedly put on another tower supposedly. when I was advised this I was able to test it and the data transfer was good. latency was good and no apparent packet loss
07th june 16:24 3% packet loss
07th june 20:45 packet loss persists and data transfer at 4mbps with elevated latency
08 june 19:55 latency very high 500 +ms to local 900+ to other 17% packet loss 1.3 mbps data transfer
09th june ( was not home to test properly)
10th june 18:38 data transfer down to 1.9mbps ( i would like to note that in recent days i have had decent feedback from vox. now all we need is a resolution )
10th june 21:07 12% packet loss , less than 2 mbps
12th june 9:00-10:00 ( when i tested to when i had to leave the house ) working perfectly, low latency good data transfer and 0 packet loss
12th june 17:00 - 21:30 data transfer less than 2mbps 6% packet loss
13th june 8:00 - 19:20 not at home. to test
13th june 19:20 when i arrived home 0.2 mbps data transfer. very high latency ( 600 + ms to local. it should be between 29-45 ) 15% packet loss
13th june 20:05 connection working correctly great data transfer low latency and no apparent packet loss
13th june 20:50 packet loss 2 % ( 3 second disconnects followed by normal working connection for a time then 3 second disconnect again )
RF
Richard F's update13 Jun 2023, 23:05
Reviewer Update
vox has been doing very good with keeping in contact lately and I really am appreciative.
latest Update
note tower 1177 when down recently ( I was not aware at the time ) but I was supposedly put on another tower supposedly. when I was advised this I was able to test it and the data transfer was good. latency was good and no apparent packet loss
07th june 16:24 3% packet loss
07th june 20:45 packet loss persists and data transfer at 4mbps with elevated latency
08 june 19:55 latency very high 500 +ms to local 900+ to other 17% packet loss 1.3 mbps data transfer
09th june ( was not home to test properly)
10th june 18:38 data transfer down to 1.9mbps ( i would like to note that in recent days i have had decent feedback from vox. now all we need is a resolution )
10th june 21:07 12% packet loss , less than 2 mbps
12th june 9:00-10:00 ( when i tested to when i had to leave the house ) working perfectly, low latency good data transfer and 0 packet loss
12th june 17:00 - 21:30 data transfer less than 2mbps 6% packet loss
13th june 8:00 - 19:20 not at home. to test
13th june 19:20 when i arrived home 0.2 mbps data transfer. very high latency ( 600 + ms to local. it should be between 29-45 ) 15% packet loss
13th june 20:05 connection working correctly great data transfer low latency and no apparent packet loss
13th june 20:50 packet loss 2 % ( 3 second disconnects followed by normal working connection for a time then 3 second disconnect again )
latest Update
note tower 1177 when down recently ( I was not aware at the time ) but I was supposedly put on another tower supposedly. when I was advised this I was able to test it and the data transfer was good. latency was good and no apparent packet loss
07th june 16:24 3% packet loss
07th june 20:45 packet loss persists and data transfer at 4mbps with elevated latency
08 june 19:55 latency very high 500 +ms to local 900+ to other 17% packet loss 1.3 mbps data transfer
09th june ( was not home to test properly)
10th june 18:38 data transfer down to 1.9mbps ( i would like to note that in recent days i have had decent feedback from vox. now all we need is a resolution )
10th june 21:07 12% packet loss , less than 2 mbps
12th june 9:00-10:00 ( when i tested to when i had to leave the house ) working perfectly, low latency good data transfer and 0 packet loss
12th june 17:00 - 21:30 data transfer less than 2mbps 6% packet loss
13th june 8:00 - 19:20 not at home. to test
13th june 19:20 when i arrived home 0.2 mbps data transfer. very high latency ( 600 + ms to local. it should be between 29-45 ) 15% packet loss
13th june 20:05 connection working correctly great data transfer low latency and no apparent packet loss
13th june 20:50 packet loss 2 % ( 3 second disconnects followed by normal working connection for a time then 3 second disconnect again )
Vox Telecom's replyOfficial
14 Jun 2023, 13:26Good day Richard
As per feedback from the Vox support team at 12:29:152 , they made contact and advised the latest feedback from MTN is to retest the link after 2 hours .
Regards
Vox
As per feedback from the Vox support team at 12:29:152 , they made contact and advised the latest feedback from MTN is to retest the link after 2 hours .
Regards
Vox
Vox Telecom's reply14 Jun 2023, 13:26
Official
Good day Richard
As per feedback from the Vox support team at 12:29:152 , they made contact and advised the latest feedback from MTN is to retest the link after 2 hours .
Regards
Vox
As per feedback from the Vox support team at 12:29:152 , they made contact and advised the latest feedback from MTN is to retest the link after 2 hours .
Regards
Vox
RF
Richard F's updateReviewer Update
14 Jun 2023, 16:1914th june 12:29 vox called and said to test the line in roughly 2 hours at the time not at home
14th june 16:11 download only 5mbps, 3-10% packet loss but otherwise latency good, data transfer not great but acceptable. packet loss is not acceptable
14th june 16:11 download only 5mbps, 3-10% packet loss but otherwise latency good, data transfer not great but acceptable. packet loss is not acceptable
RF
Richard F's update14 Jun 2023, 16:19
Reviewer Update
14th june 12:29 vox called and said to test the line in roughly 2 hours at the time not at home
14th june 16:11 download only 5mbps, 3-10% packet loss but otherwise latency good, data transfer not great but acceptable. packet loss is not acceptable
14th june 16:11 download only 5mbps, 3-10% packet loss but otherwise latency good, data transfer not great but acceptable. packet loss is not acceptable
RF
Richard F's updateReviewer Update
15 Jun 2023, 08:20gift from vox requested i add the latest update of my connection
14th june 19:13 poor data transfer 1.6mbps 18% packet loss, web pages take very long to load
14th june 19:26 connection working perfectly 50mbps low latency
14th june 19:38 very high latency ( 1000 ms to local servers ) data transfer fluctuates a lot 0.2 - 8mbps
14th june 21:50 connection working well again
the above indicates the connection still not stable
14th june 19:13 poor data transfer 1.6mbps 18% packet loss, web pages take very long to load
14th june 19:26 connection working perfectly 50mbps low latency
14th june 19:38 very high latency ( 1000 ms to local servers ) data transfer fluctuates a lot 0.2 - 8mbps
14th june 21:50 connection working well again
the above indicates the connection still not stable
RF
Richard F's update15 Jun 2023, 08:20
Reviewer Update
gift from vox requested i add the latest update of my connection
14th june 19:13 poor data transfer 1.6mbps 18% packet loss, web pages take very long to load
14th june 19:26 connection working perfectly 50mbps low latency
14th june 19:38 very high latency ( 1000 ms to local servers ) data transfer fluctuates a lot 0.2 - 8mbps
14th june 21:50 connection working well again
the above indicates the connection still not stable
14th june 19:13 poor data transfer 1.6mbps 18% packet loss, web pages take very long to load
14th june 19:26 connection working perfectly 50mbps low latency
14th june 19:38 very high latency ( 1000 ms to local servers ) data transfer fluctuates a lot 0.2 - 8mbps
14th june 21:50 connection working well again
the above indicates the connection still not stable
RF
Richard F's updateReviewer Update
17 Jun 2023, 19:1715h june 22:00 connection operational again . data transfer still a bit low but acceptable. no packet loss and latency good
16th june for the time i used it it worked the whole day ( 8:00 - 18:30 )
17th june 14:37 with full signal and router still showing connected nothing working ( router reporting upload working but download not present o.okbps)
17th june 17:20 3 % packet loss
17th june 19:11 very high latency ( 600 ms to local servers ) poor data transfer ( 0.2 - 1.3mbps ) packet loss persists
16th june for the time i used it it worked the whole day ( 8:00 - 18:30 )
17th june 14:37 with full signal and router still showing connected nothing working ( router reporting upload working but download not present o.okbps)
17th june 17:20 3 % packet loss
17th june 19:11 very high latency ( 600 ms to local servers ) poor data transfer ( 0.2 - 1.3mbps ) packet loss persists
RF
Richard F's update17 Jun 2023, 19:17
Reviewer Update
15h june 22:00 connection operational again . data transfer still a bit low but acceptable. no packet loss and latency good
16th june for the time i used it it worked the whole day ( 8:00 - 18:30 )
17th june 14:37 with full signal and router still showing connected nothing working ( router reporting upload working but download not present o.okbps)
17th june 17:20 3 % packet loss
17th june 19:11 very high latency ( 600 ms to local servers ) poor data transfer ( 0.2 - 1.3mbps ) packet loss persists
16th june for the time i used it it worked the whole day ( 8:00 - 18:30 )
17th june 14:37 with full signal and router still showing connected nothing working ( router reporting upload working but download not present o.okbps)
17th june 17:20 3 % packet loss
17th june 19:11 very high latency ( 600 ms to local servers ) poor data transfer ( 0.2 - 1.3mbps ) packet loss persists
RF
Richard F's updateReviewer Update
20 Jun 2023, 11:4018th june 17:28 7% packet loss poor data transfer ( 4mbps )
18th june 20:52 speed test wont even start - stays on " finding optimal server " 20 % packet loss
19th june 1-5 % packet loss through out the day
19th june 18:00 data transfer great no packet loss and good latency
19th june 19:30 very high latency over 1000ms to local servers. though data transfer still good.
19th june 20:11 rebooted router data transfer less than 0.5 mbps and latency issue persists
20th june 11:40 1 % packet loss
18th june 20:52 speed test wont even start - stays on " finding optimal server " 20 % packet loss
19th june 1-5 % packet loss through out the day
19th june 18:00 data transfer great no packet loss and good latency
19th june 19:30 very high latency over 1000ms to local servers. though data transfer still good.
19th june 20:11 rebooted router data transfer less than 0.5 mbps and latency issue persists
20th june 11:40 1 % packet loss
RF
Richard F's update20 Jun 2023, 11:40
Reviewer Update
18th june 17:28 7% packet loss poor data transfer ( 4mbps )
18th june 20:52 speed test wont even start - stays on " finding optimal server " 20 % packet loss
19th june 1-5 % packet loss through out the day
19th june 18:00 data transfer great no packet loss and good latency
19th june 19:30 very high latency over 1000ms to local servers. though data transfer still good.
19th june 20:11 rebooted router data transfer less than 0.5 mbps and latency issue persists
20th june 11:40 1 % packet loss
18th june 20:52 speed test wont even start - stays on " finding optimal server " 20 % packet loss
19th june 1-5 % packet loss through out the day
19th june 18:00 data transfer great no packet loss and good latency
19th june 19:30 very high latency over 1000ms to local servers. though data transfer still good.
19th june 20:11 rebooted router data transfer less than 0.5 mbps and latency issue persists
20th june 11:40 1 % packet loss
RF
Richard F's updateReviewer Update
21 Jun 2023, 19:0120th june 18:46 very high latency ( 600+ to local servers )data transfer ok ( 9mbps )
20th june 20:21 latency issue has been gradually gettign worse. ( 1500ms to local servers ) web pages take very long to start loading 10% packet loss
21st june 11:30 17% packet loss
21st june 18:58 very high latency and poor data transfer
20th june 20:21 latency issue has been gradually gettign worse. ( 1500ms to local servers ) web pages take very long to start loading 10% packet loss
21st june 11:30 17% packet loss
21st june 18:58 very high latency and poor data transfer
RF
Richard F's update21 Jun 2023, 19:01
Reviewer Update
20th june 18:46 very high latency ( 600+ to local servers )data transfer ok ( 9mbps )
20th june 20:21 latency issue has been gradually gettign worse. ( 1500ms to local servers ) web pages take very long to start loading 10% packet loss
21st june 11:30 17% packet loss
21st june 18:58 very high latency and poor data transfer
20th june 20:21 latency issue has been gradually gettign worse. ( 1500ms to local servers ) web pages take very long to start loading 10% packet loss
21st june 11:30 17% packet loss
21st june 18:58 very high latency and poor data transfer
RF
Richard F's updateReviewer Update
22 Jun 2023, 18:2321st june 22:06 8% packet loss
22nd june 18:00 1000+ms latency to local servers
22nd june 18:18 2500+ ms latency 10% packet loss - unusable connection - data transfer between 0.3-4mbps
22nd june 18:00 1000+ms latency to local servers
22nd june 18:18 2500+ ms latency 10% packet loss - unusable connection - data transfer between 0.3-4mbps
RF
Richard F's update22 Jun 2023, 18:23
Reviewer Update
21st june 22:06 8% packet loss
22nd june 18:00 1000+ms latency to local servers
22nd june 18:18 2500+ ms latency 10% packet loss - unusable connection - data transfer between 0.3-4mbps
22nd june 18:00 1000+ms latency to local servers
22nd june 18:18 2500+ ms latency 10% packet loss - unusable connection - data transfer between 0.3-4mbps
RF
Richard F's updateReviewer Update
22 Jun 2023, 18:5922nd june 18:58 tracert to google server shows packet loss and latency issues start at ip. 41.208.48.242.mtn.co.za
RF
Richard F's update22 Jun 2023, 18:59
Reviewer Update
22nd june 18:58 tracert to google server shows packet loss and latency issues start at ip. 41.208.48.242.mtn.co.za
RF
Richard F's updateReviewer Update
22 Jun 2023, 19:14image.png 91.91 KB
RF
Richard F's update22 Jun 2023, 19:14
Reviewer Update
image.png 91.91 KB
RF
Richard F's updateReviewer Update
22 Jun 2023, 19:20struggling with issues like the above image for more than a year now and it is considered "operational" by mtn 0.4mbps download 30% packet loss and very high latency. it takes a few mins to load webpages ( if they load at all ) and you cant even stream YouTube at the lowest quality it is not usable it is not working like it should it needs to be fixed.
RF
Richard F's update22 Jun 2023, 19:20
Reviewer Update
struggling with issues like the above image for more than a year now and it is considered "operational" by mtn 0.4mbps download 30% packet loss and very high latency. it takes a few mins to load webpages ( if they load at all ) and you cant even stream YouTube at the lowest quality it is not usable it is not working like it should it needs to be fixed.
RF
Richard F's updateReviewer Update
22 Jun 2023, 19:4419:40
image.png 76.09 KB
0.13mbps down 3.48mbps up 33% packet loss 600+ ms latency
image.png 76.09 KB
0.13mbps down 3.48mbps up 33% packet loss 600+ ms latency
RF
Richard F's update22 Jun 2023, 19:44
Reviewer Update
19:40
image.png 76.09 KB
0.13mbps down 3.48mbps up 33% packet loss 600+ ms latency
image.png 76.09 KB
0.13mbps down 3.48mbps up 33% packet loss 600+ ms latency
RF
Richard F's updateReviewer Update
23 Jun 2023, 20:0822nd june 23:14 issue mentioned above persisted untill load shedding at 21:04 . when testing at 23:14 connection was working again
22nd june 18:53 high latency 600+ to local servers
22nd june 19:01 higher latency up to 1000+ ms to local servers
22nd june latency still very high ( 800ms - 1300ms ) . data transfer very bad ( 0.5 mbps up and down ) 6% packet loss
no longer have access to my cell number please respond here
i have updated my number but the cell is not in service as yet
22nd june 18:53 high latency 600+ to local servers
22nd june 19:01 higher latency up to 1000+ ms to local servers
22nd june latency still very high ( 800ms - 1300ms ) . data transfer very bad ( 0.5 mbps up and down ) 6% packet loss
no longer have access to my cell number please respond here
i have updated my number but the cell is not in service as yet
RF
Richard F's update23 Jun 2023, 20:08
Reviewer Update
22nd june 23:14 issue mentioned above persisted untill load shedding at 21:04 . when testing at 23:14 connection was working again
22nd june 18:53 high latency 600+ to local servers
22nd june 19:01 higher latency up to 1000+ ms to local servers
22nd june latency still very high ( 800ms - 1300ms ) . data transfer very bad ( 0.5 mbps up and down ) 6% packet loss
no longer have access to my cell number please respond here
i have updated my number but the cell is not in service as yet
22nd june 18:53 high latency 600+ to local servers
22nd june 19:01 higher latency up to 1000+ ms to local servers
22nd june latency still very high ( 800ms - 1300ms ) . data transfer very bad ( 0.5 mbps up and down ) 6% packet loss
no longer have access to my cell number please respond here
i have updated my number but the cell is not in service as yet
RF
Richard F's updateReviewer Update
25 Jun 2023, 20:5125 june 18:30 - 20:50 ( last time i tested before giving up. 1-2 mbps 2-15% packet loss )
pardon no recent updates i have not been available to do so
pardon no recent updates i have not been available to do so
RF
Richard F's update25 Jun 2023, 20:51
Reviewer Update
25 june 18:30 - 20:50 ( last time i tested before giving up. 1-2 mbps 2-15% packet loss )
pardon no recent updates i have not been available to do so
pardon no recent updates i have not been available to do so
RF
Richard F's updateReviewer Update
16 Jul 2023, 01:1013th june 21:10 10 % packet loss low data transfer ( had been working great for days but suddenly today was bad again after the 4 hour load shedding. suspect power issue at tower )
14th june 23:34 50% packet loss
16th june 00:37 complete disconnect red light on no service. service return at 1:10
14th june 23:34 50% packet loss
16th june 00:37 complete disconnect red light on no service. service return at 1:10
RF
Richard F's update16 Jul 2023, 01:10
Reviewer Update
13th june 21:10 10 % packet loss low data transfer ( had been working great for days but suddenly today was bad again after the 4 hour load shedding. suspect power issue at tower )
14th june 23:34 50% packet loss
16th june 00:37 complete disconnect red light on no service. service return at 1:10
14th june 23:34 50% packet loss
16th june 00:37 complete disconnect red light on no service. service return at 1:10
RF
Richard F's updateReviewer Update
16 Jul 2023, 11:11received a call this morning from vox asking to report when a fault is occurs with screen shots
11:10 todayimage.png 120.09 KB
11:10 todayimage.png 120.09 KB
RF
Richard F's update16 Jul 2023, 11:11
Reviewer Update
received a call this morning from vox asking to report when a fault is occurs with screen shots
11:10 todayimage.png 120.09 KB
11:10 todayimage.png 120.09 KB
RF
Richard F's updateReviewer Update
17 Jul 2023, 06:3216th july 13:50 -15:03 high latency and packet loss fluctuating data transfer ( ~ 6mbps )
16th july 20:04 tested an hour after load shedding and net issue of high latency and packet loss still occurring data transfer 0.5mbps 10-26% packet loss
16th july 23:25 issue persisted through out the day and now no connection. red light on no service
17th july 4:25 when i woke up connection was operational again good latency 100mbps data transfer
17th july 5:03 connection dead again red light on no service
17th july 6:30 still no connection and load shedding expected at 7:00 till 9:30
16th july 20:04 tested an hour after load shedding and net issue of high latency and packet loss still occurring data transfer 0.5mbps 10-26% packet loss
16th july 23:25 issue persisted through out the day and now no connection. red light on no service
17th july 4:25 when i woke up connection was operational again good latency 100mbps data transfer
17th july 5:03 connection dead again red light on no service
17th july 6:30 still no connection and load shedding expected at 7:00 till 9:30
RF
Richard F's update17 Jul 2023, 06:32
Reviewer Update
16th july 13:50 -15:03 high latency and packet loss fluctuating data transfer ( ~ 6mbps )
16th july 20:04 tested an hour after load shedding and net issue of high latency and packet loss still occurring data transfer 0.5mbps 10-26% packet loss
16th july 23:25 issue persisted through out the day and now no connection. red light on no service
17th july 4:25 when i woke up connection was operational again good latency 100mbps data transfer
17th july 5:03 connection dead again red light on no service
17th july 6:30 still no connection and load shedding expected at 7:00 till 9:30
16th july 20:04 tested an hour after load shedding and net issue of high latency and packet loss still occurring data transfer 0.5mbps 10-26% packet loss
16th july 23:25 issue persisted through out the day and now no connection. red light on no service
17th july 4:25 when i woke up connection was operational again good latency 100mbps data transfer
17th july 5:03 connection dead again red light on no service
17th july 6:30 still no connection and load shedding expected at 7:00 till 9:30
RF
Richard F's updateReviewer Update
17 Jul 2023, 11:1317th july 9:04 power back still no connection. red light on and no service no signal
17th july 10:34 connection returned and appears to be functional. latency a little high
17th july 10:00 packet loss and high latency though data transfer still ok
17th july 10:34 connection returned and appears to be functional. latency a little high
17th july 10:00 packet loss and high latency though data transfer still ok
RF
Richard F's update17 Jul 2023, 11:13
Reviewer Update
17th july 9:04 power back still no connection. red light on and no service no signal
17th july 10:34 connection returned and appears to be functional. latency a little high
17th july 10:00 packet loss and high latency though data transfer still ok
17th july 10:34 connection returned and appears to be functional. latency a little high
17th july 10:00 packet loss and high latency though data transfer still ok
RF
Richard F's updateReviewer Update
17 Jul 2023, 11:14correction for the above its 11:00 not 10:00
RF
Richard F's update17 Jul 2023, 11:14
Reviewer Update
correction for the above its 11:00 not 10:00
RF
Richard F's updateReviewer Update
26 Jul 2023, 19:26connection has been poor the past 2 or 3 days. i was advised a while ago that should i encounter issues again that i should mail vox team with screen shots. which I did yesterday at 16:13 the connection has gotten worse since then
data transfer poor 0.5-0.9 mbps in the evenings and 4 mbps during the day. very high latency 70-3000ms to local servers ( average 1000ms )
data transfer poor 0.5-0.9 mbps in the evenings and 4 mbps during the day. very high latency 70-3000ms to local servers ( average 1000ms )
RF
Richard F's update26 Jul 2023, 19:26
Reviewer Update
connection has been poor the past 2 or 3 days. i was advised a while ago that should i encounter issues again that i should mail vox team with screen shots. which I did yesterday at 16:13 the connection has gotten worse since then
data transfer poor 0.5-0.9 mbps in the evenings and 4 mbps during the day. very high latency 70-3000ms to local servers ( average 1000ms )
data transfer poor 0.5-0.9 mbps in the evenings and 4 mbps during the day. very high latency 70-3000ms to local servers ( average 1000ms )
RF
Richard F's updateReviewer Update
27 Jul 2023, 19:3626% packet loss 1 mbps data transfer. and very high latency up to 3800ms
RF
Richard F's update27 Jul 2023, 19:36
Reviewer Update
26% packet loss 1 mbps data transfer. and very high latency up to 3800ms
RF
Richard F's updateReviewer Update
27 Jul 2023, 19:39as a note my phones connection ( vodacom ) is stable at the times when MTN connection is failing
RF
Richard F's update27 Jul 2023, 19:39
Reviewer Update
as a note my phones connection ( vodacom ) is stable at the times when MTN connection is failing
RF
Richard F's updateReviewer Update
28 Jul 2023, 19:20issue persists no feedback from the email sent to vox ( the email address i was advised to respond to should i encounter issues )
poor data transfer and high latency
poor data transfer and high latency
RF
Richard F's update28 Jul 2023, 19:20
Reviewer Update
issue persists no feedback from the email sent to vox ( the email address i was advised to respond to should i encounter issues )
poor data transfer and high latency
poor data transfer and high latency
RF
Richard F's updateReviewer Update
31 Jul 2023, 18:53connection still poor .
no feedback for 6 days. ( looks like we back to this issue )
current data transfer ~2mbps high latency and packet loss.
no feedback for 6 days. ( looks like we back to this issue )
current data transfer ~2mbps high latency and packet loss.
RF
Richard F's update31 Jul 2023, 18:53
Reviewer Update
connection still poor .
no feedback for 6 days. ( looks like we back to this issue )
current data transfer ~2mbps high latency and packet loss.
no feedback for 6 days. ( looks like we back to this issue )
current data transfer ~2mbps high latency and packet loss.
RF
Richard F's updateReviewer Update
02 Aug 2023, 19:10connection still poor. still nothing said by vox. ( even though I emailed ) to the best of my knowledge the call should still be open but nothing.
RF
Richard F's update02 Aug 2023, 19:10
Reviewer Update
connection still poor. still nothing said by vox. ( even though I emailed ) to the best of my knowledge the call should still be open but nothing.
RF
Richard F's updateReviewer Update
02 Aug 2023, 21:01it would seem that all vox/MTN is capable of is 0.5 - 2 mbps and is considering this "working" and " best effort"
RF
Richard F's update02 Aug 2023, 21:01
Reviewer Update
it would seem that all vox/MTN is capable of is 0.5 - 2 mbps and is considering this "working" and " best effort"
RF
Richard F's updateReviewer Update
05 Aug 2023, 21:11yesterday connection was completely dead from app 14:00-21:00. today at 21:00 besides the usual poor data transfer there was 29% packet loss and high latency
RF
Richard F's update05 Aug 2023, 21:11
Reviewer Update
yesterday connection was completely dead from app 14:00-21:00. today at 21:00 besides the usual poor data transfer there was 29% packet loss and high latency
RF
Richard F's updateReviewer Update
13 Sept 2023, 16:00so, i had been in communication with vox a few times since the last update and they had confirmed MTN said there was an issue on the tower ( tower 1177 ) later they had a tech claim the issue was related to the tower over loaded and recommending an upgrade. on the morning of the 31st Aug - I was advised the issue should be resolved and I should test. That same day i sent an email with screen shots of the issue at 15:23 ( poor data transfer , 12 % packet loss and outside of "peak times " ) i followed up with another email on the 5th of this month and have yet to receive any call back /feedback of any kind. over the next few days i have also been experiencing intermittent outages where the connection goes down completely for 5 mins - an hour the last one occurring today around 15:00 ( didn't take an exact time perhaps out of frustration, i just continued with other things )
RF
Richard F's update13 Sept 2023, 16:00
Reviewer Update
so, i had been in communication with vox a few times since the last update and they had confirmed MTN said there was an issue on the tower ( tower 1177 ) later they had a tech claim the issue was related to the tower over loaded and recommending an upgrade. on the morning of the 31st Aug - I was advised the issue should be resolved and I should test. That same day i sent an email with screen shots of the issue at 15:23 ( poor data transfer , 12 % packet loss and outside of "peak times " ) i followed up with another email on the 5th of this month and have yet to receive any call back /feedback of any kind. over the next few days i have also been experiencing intermittent outages where the connection goes down completely for 5 mins - an hour the last one occurring today around 15:00 ( didn't take an exact time perhaps out of frustration, i just continued with other things )
Vox Telecom's replyOfficial
13 Sept 2023, 17:35Good day Richard F
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Sept 2023, 17:35
Official
Good day Richard F
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
RF
Richard F's updateReviewer Update
04 Oct 2023, 20:42today at 19:00 i missed a call from vox. called them back at 19:00 to find out the fault had been closed as they could not get ahold of me. the times that vox did call and i answered there was an automated voice asking me to leave a message. also i had no email stating the call was closed. i spoke to someone at 19:20 who said they will re-escalate the fault. currently sitting with 1 bar of signal and as per info from the person i spoke to at 19:20 mtns last interaction showed tower 1177 still has a problem. i was advised i should get a call back in approximately 1 hour. as i explained i cant keep calling in for these issues and faults so if vox's calls are not working properly i cant call back all the time. also 9 times out of 10 if i do call back i will be informed that the person may be busy and will call me back which repeats the issue.
RF
Richard F's update04 Oct 2023, 20:42
Reviewer Update
today at 19:00 i missed a call from vox. called them back at 19:00 to find out the fault had been closed as they could not get ahold of me. the times that vox did call and i answered there was an automated voice asking me to leave a message. also i had no email stating the call was closed. i spoke to someone at 19:20 who said they will re-escalate the fault. currently sitting with 1 bar of signal and as per info from the person i spoke to at 19:20 mtns last interaction showed tower 1177 still has a problem. i was advised i should get a call back in approximately 1 hour. as i explained i cant keep calling in for these issues and faults so if vox's calls are not working properly i cant call back all the time. also 9 times out of 10 if i do call back i will be informed that the person may be busy and will call me back which repeats the issue.
RF
Richard F's updateReviewer Update
04 Oct 2023, 20:53they wont give me my money back. for the service that in best case scenario works 50% of the time.
they dont follow up on anything
they will call to ask you if the connection is working even though there has been no repair or information regarding a fix
it takes them a month or more to contact you back if they do
if they contact you their phone system is *****ey and says to leave a message most of the time
if they cant get through to you with their broken phone system they will close the fault without emailing or advising you in any other way
the call will be closed even if the fault is known to still be present ( example: last interaction from MTN is tower is still down )
calling in for the fault doesnt help cause you always get told they will call back or they will escalate but nothing changes.
you can send screen shots of the faults with trace routes ping tests and speed tests but most of the time its not even looked at
i want to cancel this connection now
they dont follow up on anything
they will call to ask you if the connection is working even though there has been no repair or information regarding a fix
it takes them a month or more to contact you back if they do
if they contact you their phone system is *****ey and says to leave a message most of the time
if they cant get through to you with their broken phone system they will close the fault without emailing or advising you in any other way
the call will be closed even if the fault is known to still be present ( example: last interaction from MTN is tower is still down )
calling in for the fault doesnt help cause you always get told they will call back or they will escalate but nothing changes.
you can send screen shots of the faults with trace routes ping tests and speed tests but most of the time its not even looked at
i want to cancel this connection now
RF
Richard F's update04 Oct 2023, 20:53
Reviewer Update
they wont give me my money back. for the service that in best case scenario works 50% of the time.
they dont follow up on anything
they will call to ask you if the connection is working even though there has been no repair or information regarding a fix
it takes them a month or more to contact you back if they do
if they contact you their phone system is *****ey and says to leave a message most of the time
if they cant get through to you with their broken phone system they will close the fault without emailing or advising you in any other way
the call will be closed even if the fault is known to still be present ( example: last interaction from MTN is tower is still down )
calling in for the fault doesnt help cause you always get told they will call back or they will escalate but nothing changes.
you can send screen shots of the faults with trace routes ping tests and speed tests but most of the time its not even looked at
i want to cancel this connection now
they dont follow up on anything
they will call to ask you if the connection is working even though there has been no repair or information regarding a fix
it takes them a month or more to contact you back if they do
if they contact you their phone system is *****ey and says to leave a message most of the time
if they cant get through to you with their broken phone system they will close the fault without emailing or advising you in any other way
the call will be closed even if the fault is known to still be present ( example: last interaction from MTN is tower is still down )
calling in for the fault doesnt help cause you always get told they will call back or they will escalate but nothing changes.
you can send screen shots of the faults with trace routes ping tests and speed tests but most of the time its not even looked at
i want to cancel this connection now
Vox Telecom's replyOfficial
04 Oct 2023, 21:33Good day Richard F,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply04 Oct 2023, 21:33
Official
Good day Richard F,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team