Terrible inter-account management

<p>I phoned on the 21st of Feb to enquire about changing my service from 10mb Uncapped to 200GB Fat-pipe. I was informed that this can be done emediatly but with a prorata charge. Due to the fact that the finance department can not invoice prorata properly (as I experienced earlier this year with a previous upgrade, it took them 3 months to sort out a basic prorata charge for an upgrade from 4mb to 10 Uncapped) I requested that the new service be active from 1 March 2017. I was assured that this was done. On 28 Feb I phoned the support line to confirm the change over of service and they informed me that there was no change in service scheduled. A sales person contacted me on 1 March to assist with a service change and after verifying again that nothing was scheduled, and due to the poor service from the finance department as previously mentioned, we opted to schedule the new service change for 1 April, he scheduled it for 31 March to ensure it is changed over before my debit order date. Yesterday I recieved and invoice for a pro rata amount of R6.42. How difficult is it for your team to just schedule a normal service change without any issues. Every time I request something you ***** something up on my account. I refuse to pay the pro rata amount as this was not my request in the first place, I allready paid an extra month for the 10mb Uncapped due to your staff's incompetence to correctly complete a simple request. Can you please just fix this issue and adhere to my original request, 200GB Fat-pipe to be active from 1 April 2017, with NO PRO RATA, and please get my invoicing right this time. DO NOT charge me for a new setup fee again as with the previous request where I had to make countless phone calls to rectify my invoice and account. </p> <p>IT SHOULD NOT BE THIS DIFFICULT TO UPGRADE OR DOWNGRADE A SERVICE ON AN EXISTING CLIENT.</p>