Terrible installation process and customer service

Item: Vox Telecom
Rating: 1
Author: Beryl M

I’ve been waiting for my line to be activated from the 8th of January 2024. When you call you get told they cannot help you but you must wait for technicians to call you and they never do. Now we have to look for other alternatives because we need Fibre.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

14 Feb 2024, 09:47

Good day, Beryl M

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply14 Feb 2024, 09:47

Official

Vox Telecom's replyOfficial

15 Feb 2024, 08:16

Good day, Beryl M

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team assisted customer with self-install.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply15 Feb 2024, 08:16

Official