Terrible Experience with Vumatel and Vox – No Service, No Accountability

I’ve been without internet for over 3 days and despite calling multiple time I’ve received no real help or updates from either Vumatel or Vox. I was eventually told that my line was cancelled on their side because someone apparently tried to open a new account using my address and instead of confirming this with me, they just shut off my service without any notice.

Now they say they need to reprocess a whole new order, but can’t even tell me when my service will be restored. This has disrupted my studies and work, and I’ve been left completely in the dark with zero communication, no apology, and the possibility of being charged extra for a mistake that wasn't mine.

Absolutely unacceptable service. No accountability, no urgency, and no customer care. I wouldn’t recommend this kind of experience to anyone relying on a stable internet connection for work or education.

Sort this out!