Terrible experience from Vox

No idea what customer service is and what it means. I feel absolutely duped. Craig Thaver says he is my account manager and sold me based on Vox's customer service and support. Even claimed that's why they are more expensive and that they have true uncapped and unthrottled fibre. I had placed and order with Mweb for a cheaper cost and discount, also Mweb was ready to install in 2 days. It has now been 8 days and all I have are confusing system messages that Craig can't explain. No question gets answered and I have no clue what the issue is or when u will get installation. I explained I need fibre because I work remotely and yet this is clearly not a priority. I asked for his Team leader to call me and expressed my questions and concerns and never got a call last week. Then Craig promises me answers by Monday, just more confusing screens snippets. Craig tells me what he "thinks" it means but no clarity on when this will get done. I ask for his manager number, Daniel Naidoo, I call him today and he doesn't answer. He texts me and says he will call me by COB today... no call. In such a competitive industry service is what sets you apart and I feel like I've been duped.