TR
Trevor R
1 reviews | Active since Jun 2019
17 Jun 2022, 21:43
Terrible dishonest and tardy services
Terribly poor and dishonest services over 3 year period. Nightmare to sign up upgrade/downgrade or cancel., sales agents contradict each other and make promises that don't get delivered, customer care messages and calls never get answered or returned, physical shop makes promises they don't deliver, regular downtime and admin errors, managers never available and never contact back, etc. They like to debit and ***** money but cannot deliver decent services.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Jun 2022, 21:49Good day, Trevor
Thank you for your review.
Do note that the details of your query has been sent to the Management team to investigate further.
The details of your complaint will be investigated and the team will contact you to assist with the resolution thereof.
Kind Regards
Vox
Thank you for your review.
Do note that the details of your query has been sent to the Management team to investigate further.
The details of your complaint will be investigated and the team will contact you to assist with the resolution thereof.
Kind Regards
Vox
Vox Telecom's reply17 Jun 2022, 21:49
Official
Good day, Trevor
Thank you for your review.
Do note that the details of your query has been sent to the Management team to investigate further.
The details of your complaint will be investigated and the team will contact you to assist with the resolution thereof.
Kind Regards
Vox
Thank you for your review.
Do note that the details of your query has been sent to the Management team to investigate further.
The details of your complaint will be investigated and the team will contact you to assist with the resolution thereof.
Kind Regards
Vox
Vox Telecom's replyOfficial
23 Jun 2022, 09:37Good day, Trevor R
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Upgrades/downgrades can only be done once an account is up to date.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Upgrades/downgrades can only be done once an account is up to date.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Jun 2022, 09:37
Official
Good day, Trevor R
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Upgrades/downgrades can only be done once an account is up to date.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Upgrades/downgrades can only be done once an account is up to date.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox