Terrible

We decided to go with vox but we received and sms for billing before the router was delivered, received a router without a manual we then had to go around and look to fine how to set the router in, we hit a snag while setting the router up and I've been told to contact tech support, I've called so many times and I've held the line for longer than I ever care to and I still have not been able to talk to a consultant, everytime I make contact it's an automated service that tells me to email a different account that just responds by giving me a ticket, I am honestly appaled, your service delivery should at the very least be half of what you promise