Terrible customer service with cancellation

I have signed up with Vox on Friday, 6 January for fibre service to my home. However, I since identified that I would not be requiring the fibre service anymore. I have contacted the accounts department and after being on the phone for more than an hour, finally got through to a consultant. She assured me that a note of cancellation on the order will be sufficient for me not to be billed or pay any cancellation fees.

However, despite my attempt to cancel the order, I received numerous emails this afternoon confirming the order. I have tried calling the contact centre again, sent an email of cancellation and no response. The best I could do was try to file for cancellation on the website. This will only be effective from 1 March 2023 which means that I will be paying for two months for a service I will never receive. The customer service is appalling and there is no transparency with the order process. I will be reporting this matter to ICASA.