Terrible customer service Vox

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Sheetal H

4 reviews | Active since Sep 2020

16 Jul 2022, 11:50 Metrofibre is completely disappointing I had previously app**** for a contract with Metrofibre in July 2020. They wasted my time for 2 months trying to connect. Eventually, I canceled and went with Vox. I am with Vox for 2 years. From the 1st of July 2022, I have not had access to Fibre. This could be due to loadshedding or technical fault. I am unsure. I logged a call on the 10th of July 2022 to have this rectified as I was on leave. I had to make more than 10 calls to Vox this week and till date, it has not been resolved. I called on Wednesday 13th July 2022 & was told by the agent that I would see the Metrofibre technicians fixing thr line outside and that I would be called to have access to my apartment. I made a special arrangement yesterday , 15th July with my employer to take 5 hours time off after confirming that the technician would be coming. The technician, Godfrey whatever had this phone off and has since not gotten back to me. I then made several complaints to Vox and I was called to confirm today, 16th July at 10am. I made an arrangement with my friend to allow access. It is now 11:47 and there is no technician! I would like to point our that I am a retail pharmacist and I work daily from 8am to 5pm and given that this is winter, no leave of granted in order to prioritize patients. I am completely appalled by Metrofibre. I am not surprised by this because this is not the first time! I do not care about their technicians work hours. You cannot disrespect a client's time twice and expect to have your hours be honored. Further to this,I am completely disappointed in Vox. They have always been efficient but they have failed me. I have made close to 20 calls to them this week. The agent William is so rude telling me that it is not their but Metrofibres problem. I am a Vox client, not Metrofibre and I expect them to have this fixed. I sent through 2 customer complaints to Vox with no feedback. I am still waiting for a manager to call me since Wednesday. I even stated that I refuse to pay the full payment since I have not had access this month to which I was told by Naresh that I must call Accounts. I am not working for my father that I am going to call the whole business! It is Vox responsibility!