Terrible Customer service. Terrible Communication from "leading operator"

I initially cancelled a fibre line within 2 months because it wasn't working, this was fixed during that time. I then tried to reactivate the line but was still stuck with a messed up bill that is charging me cancellation fees.

Sorting this out has been nearly impossible because they send you through all over their call centre and you are unlikely to get a callback. Speaking to an agent who can actually help you is nearly impossible. At the end of the day, I personally haven't experienced any customer service from these people.

I would definitely not recommend them.