Terrible customer service from VOX

Item: Vox Telecom
Rating: 1
Author: Karen N

No internet, 4 phone call (at my expense) spoke to 3 different technical support people on WhatsApp, no help and pretty sarcastic, also tell me that they have 72hours to respond, ask for the providers number Vumatel, give me the wrong number, phone again ask to speak to a manager, they refuse to put me through to a manager. PATHETIC SERVICE. Very quick to bill you but don't deduct the time you are offline!!!! I paid a month in advance but will DEFINITELY be moving as this is not acceptable!

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

19 Dec 2023, 20:09

Good day, Karen N

Thank you for your review.

Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.

Kind Regards,
Vox

Vox Telecom's reply19 Dec 2023, 20:09

Official

Good day, Karen N

Thank you for your review.

Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.

Kind Regards,
Vox

Karen N's updateReviewer Update

19 Dec 2023, 20:24

Received a call to tell me that they can't tell me anything..........

Karen N's update19 Dec 2023, 20:24

Reviewer Update

Received a call to tell me that they can't tell me anything..........

Vox Telecom's replyOfficial

21 Dec 2023, 09:29

Good day, Karen

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply21 Dec 2023, 09:29

Official