AB
Anisa B
1 reviews | Active since Oct 2022
29 Oct 2022, 13:27
Terrible customer service from Vox
Absolutely terrible and pathetic service from Kamishka and Mikaylan. Waiting for 4 days for my line to be activated. No feedback given from either of them. Cannot get any assistance from any consultant. Keep getting told the fiber line will be activated at the end of the day but never does. Going to be the fourth day. Was told the supervisor Mikaylan will get back to me which to date has never called. Really frustrating dealing with this company. The worst service I have ever received.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
29 Oct 2022, 14:08Good day Anisa B,
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply29 Oct 2022, 14:08
Official
Good day Anisa B,
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
AB
Anisa B's updateReviewer Update
29 Oct 2022, 14:42Account number ***
Ticket number Vox***6
Ticket number Vox***6
AB
Anisa B's update29 Oct 2022, 14:42
Reviewer Update
Account number ***
Ticket number Vox***6
Ticket number Vox***6
AB
Anisa B's updateReviewer Update
29 Oct 2022, 14:45Contact number ***
AB
Anisa B's update29 Oct 2022, 14:45
Reviewer Update
Contact number ***
Vox Telecom's replyOfficial
29 Oct 2022, 15:22Good day Anisa,
Thank you for the information provided.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the matter and provide feedback to the account holder soonest.
Kind regards
Vox
Thank you for the information provided.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the matter and provide feedback to the account holder soonest.
Kind regards
Vox
Vox Telecom's reply29 Oct 2022, 15:22
Official
Good day Anisa,
Thank you for the information provided.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the matter and provide feedback to the account holder soonest.
Kind regards
Vox
Thank you for the information provided.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the matter and provide feedback to the account holder soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
03 Nov 2022, 14:45Good day, Anisa B,
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply03 Nov 2022, 14:45
Official
Good day, Anisa B,
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox