TERRIBLE CUSTOMER SERVICE

If i could rate the customer service for this company a no star review I would , my account was defaulted and suspended i proceeded to pay the full amount due and requested my services reinstated , to which they then advised me that the fibre service i had moved to their sister company HYPA FIBRE they scheduled the collection of the router ( equipement) however I was advised by vox to cancel the collection keep the equipement sign up with Hypa and they will just connect my fibre line I have this in writing , their credit controller courtney then billed me for the equipment of R700.00 to which i queried via email yet received no response what the invoice was for i then received an email telling me to send the equipment to their offices at my own costs and they will credit the invoice otherwise the account will be handed over what nonsense is this when your company advise dme to cancel the collection of the equipment mind you HYPA is another terrible company with no customer service etiquette as they still couldn't connect my line i don't know what bunch of idiots are working for this company , i advised courtney that vox told me to cancel the collection keep the equipment and i would not send it back at my own cost as they advised me to keep the equipment and resignw ith HYPA i sent an email two days in a row asking her to schedule the collection of the equipment and still no response this seems like the norm at their company no response as always i am fed up please get someone to contact me becaus eif my credit and name gets tarnished due to an account being hande dover when your company is at fault i will take this further.