EK
Eugene K
1 reviews | Active since Mar 2022
16 Mar 2023, 09:48
Terrible Customer Service!
I was sent a invoice on 06/03/2023, made payment on 10/03/2023. Only to find out they have cancelled my connection. Tried calling, emailing, leaving messages for days but still nothing!!!! no feedback/communication at all. What's happening with the accounts department??
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
16 Mar 2023, 10:12Good day, Eugene
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply16 Mar 2023, 10:12
Official
Good day, Eugene
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Mar 2023, 10:51Good day, Eugene
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query
Your collection Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query
- The cancellation retraction has been requested.
- A resign order has been logged VOX***3.
Your collection Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Mar 2023, 10:51
Official
Good day, Eugene
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query
Your collection Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query
- The cancellation retraction has been requested.
- A resign order has been logged VOX***3.
Your collection Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox