SR
Simone R
1 reviews | Active since Dec 2017
17 Dec 2025, 17:01
Terrible customer service !! Don’t waste your time!!
I have had an issue with my connectivity since 11 November. I have been asked to test everyday and we all know that there is an issue yet I am still stuck with no connection. I have been contacted by numerous people from frogfoot. I am aware that there is an issue in my area but my issue is 8 random people were selected and received new routers who now have connectivity. I am still been asked to test and I get a silly standard response “we are sorry for in inconvenience”. I have to pay my bill for the month yet I have had no internet connectivity. How long will you keep making us a fool before you resolve this issue.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
17 Dec 2025, 17:26Good day Simone R,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Support team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Support team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's reply17 Dec 2025, 17:26
Official
Good day Simone R,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Support team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Support team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
SR
Simone R's updateReviewer Update
17 Dec 2025, 18:12Thank you however this is also the same standard response I have received via email!!
SR
Simone R's update17 Dec 2025, 18:12
Reviewer Update
Thank you however this is also the same standard response I have received via email!!
Vox Telecom's replyOfficial
23 Dec 2025, 10:06Good day Simone R,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox Telecom's reply23 Dec 2025, 10:06
Official
Good day Simone R,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
SR
Simone R's updateReviewer Update
24 Dec 2025, 06:43Yes it has finally been resolved. 62 emails later and it’s resolved. We are still waiting on the finance team to contact us regarding our account as we were told by Niresh that this will definitely be sorted once we have connectivity again as the account will be calculated in the date the ticket was resolved. I am now expected the pay the full fee for the money when I didn’t have connectivity!
SR
Simone R's update24 Dec 2025, 06:43
Reviewer Update
Yes it has finally been resolved. 62 emails later and it’s resolved. We are still waiting on the finance team to contact us regarding our account as we were told by Niresh that this will definitely be sorted once we have connectivity again as the account will be calculated in the date the ticket was resolved. I am now expected the pay the full fee for the money when I didn’t have connectivity!
SR
Simone R's updateReviewer Update
24 Dec 2025, 07:19Thank you
SR
Simone R's update24 Dec 2025, 07:19
Reviewer Update
Thank you