QJ
Quentin J
1 reviews | Active since Dec 2010
09 Jan 2025, 08:56
Terrible Customer Service, Don't Provide You With What You Pay For!
We have been battling since day 1 and have been paying for a certain speed and this has NOT been provided to us since we began many months ago. We're being charged for a 50mbps line and barely get 20mbps almost all the time! A lot of times we also get between 5-10mbps. Unacceptable!
Waiting for their feedback and resolution since then, they are useless with customer service and unconcerned to fix it. It is like they take your money and don't care if they don't provide you with what you are paying for (which is also breaking the CPA law, this can also be reported).
Did some research and see that we as customers can report them to the ombudsman ICASA, CGSO (Consumer Goods & Services Ombudsman), The National Consumer Commission, The Consumer Protection Act, as well any consumer journalists who will spread the word about this.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
09 Jan 2025, 09:02Good day , Quentin J
Thank you for the review.
We received your complaint via our Social Media Facebook platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our Social Media Facebook platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply09 Jan 2025, 09:02
Official
Good day , Quentin J
Thank you for the review.
We received your complaint via our Social Media Facebook platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our Social Media Facebook platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
QJ
Quentin J's updateReviewer Update
13 Jan 2025, 11:10Hi Vox, your service is disgusting. Or should I say, lack thereof! I will never EVER recommend you to anyone. I'm fact, my family and I make sure people know about how terrible your customer service is and all the technical issues we've had since the beginning. You take our money each month and provide us with a far less than what you're being paid for. You ignore our requests for help, this issue were having had been ongoing for MONTHS! Does it really take 4 to 5 months to sort our issue out. Your employees are not interested in helping, and your lack of concern for your customers is non existent. We will be cancelling and leaving your service shortly, and recommend all customers that see this review to report you to ICASA, CGSO, consumer councils and any consumer journalists we can all find. This terrible treatment of your customers has got to stop!
QJ
Quentin J's update13 Jan 2025, 11:10
Reviewer Update
Hi Vox, your service is disgusting. Or should I say, lack thereof! I will never EVER recommend you to anyone. I'm fact, my family and I make sure people know about how terrible your customer service is and all the technical issues we've had since the beginning. You take our money each month and provide us with a far less than what you're being paid for. You ignore our requests for help, this issue were having had been ongoing for MONTHS! Does it really take 4 to 5 months to sort our issue out. Your employees are not interested in helping, and your lack of concern for your customers is non existent. We will be cancelling and leaving your service shortly, and recommend all customers that see this review to report you to ICASA, CGSO, consumer councils and any consumer journalists we can all find. This terrible treatment of your customers has got to stop!
Vox Telecom's replyOfficial
13 Jan 2025, 11:23 Good day , Quentin
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router settings were adjusted.
Should yourequire any further assistance please contact us on *** or ***.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router settings were adjusted.
Should yourequire any further assistance please contact us on *** or ***.
Kind Regards,
Vox
Vox Telecom's reply13 Jan 2025, 11:23
Official
Good day , Quentin
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router settings were adjusted.
Should yourequire any further assistance please contact us on *** or ***.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router settings were adjusted.
Should yourequire any further assistance please contact us on *** or ***.
Kind Regards,
Vox
QJ
Quentin J's updateReviewer Update
13 Jan 2025, 11:34Lies and nonsense as usual! I firstly did NOT confirm it was resolved. You guys took it upon yourself to falsely claim I said anything of the sort - and even BEFORE a technician called. I have proof of it in black and white if thus blatant lie. This misconduct is terribly unprofessional and *****ulent. And it WILL also be reported along with the proof!
QJ
Quentin J's update13 Jan 2025, 11:34
Reviewer Update
Lies and nonsense as usual! I firstly did NOT confirm it was resolved. You guys took it upon yourself to falsely claim I said anything of the sort - and even BEFORE a technician called. I have proof of it in black and white if thus blatant lie. This misconduct is terribly unprofessional and *****ulent. And it WILL also be reported along with the proof!
QJ
Quentin J's updateReviewer Update
13 Jan 2025, 11:37*******ulent
When one of your technicians did EVENTUALLY call me, I said the speed was still basically the same and I would monitor it to let you kmow if there was a change.
You cannot expect customers to be happy with getting 10 to 15% of a speed they're paying for! We took a very high speed package in order o get decent speeds, so far we're on MTN through you, yet when we went through them directly beforehand, we got fantastic speeds! Which clearly tells me the problem lies with your company!!
When one of your technicians did EVENTUALLY call me, I said the speed was still basically the same and I would monitor it to let you kmow if there was a change.
You cannot expect customers to be happy with getting 10 to 15% of a speed they're paying for! We took a very high speed package in order o get decent speeds, so far we're on MTN through you, yet when we went through them directly beforehand, we got fantastic speeds! Which clearly tells me the problem lies with your company!!
QJ
Quentin J's update13 Jan 2025, 11:37
Reviewer Update
*******ulent
When one of your technicians did EVENTUALLY call me, I said the speed was still basically the same and I would monitor it to let you kmow if there was a change.
You cannot expect customers to be happy with getting 10 to 15% of a speed they're paying for! We took a very high speed package in order o get decent speeds, so far we're on MTN through you, yet when we went through them directly beforehand, we got fantastic speeds! Which clearly tells me the problem lies with your company!!
When one of your technicians did EVENTUALLY call me, I said the speed was still basically the same and I would monitor it to let you kmow if there was a change.
You cannot expect customers to be happy with getting 10 to 15% of a speed they're paying for! We took a very high speed package in order o get decent speeds, so far we're on MTN through you, yet when we went through them directly beforehand, we got fantastic speeds! Which clearly tells me the problem lies with your company!!