Terrible customer service

Item: Vox Telecom
Rating: 1
Author: Lodevicus G

VOX duplicated my account application, which they still haven't removed from my profile. This is now becoming a real irritating issue to resolve.

Now I have app**** for 2 UPS's, more than a week ago, and nobody is getting back to me. You cannot get through on the call center and no response to e-mail.

Absolutely disgusted with the service.

For the amounts they charge, service should be a high priority.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

19 Dec 2022, 20:35

Good day, Lodevicus G

Thank you for your review.

Kindly note that the details of your query has been sent to the Sales team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply19 Dec 2022, 20:35

Official

Vox Telecom's replyOfficial

21 Dec 2022, 10:27

Good day, Lodevicus G

Thank you for your patience whilst this matter was being investigated.

The duplicate account has been cancelled already , The UPS order has been received and will be attended to accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply21 Dec 2022, 10:27

Official