AN
Ami N
1 reviews | Active since Feb 2021
25 May 2022, 23:16
Terrible customer service
We changed over to Vox in hope of better service and potentially better connection.
However, the customer service has been putrid. I sent an email on the 28th April and have followed up via email and call and nobody has provided me with an update nor assisted me. My matter including a refund is still not resolved.
If I wasn’t locked into a contract with them I would have cancelled my service by now.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
26 May 2022, 08:42Good day Amarone N
Thank you for your post.
Kindly note that the details of your complaint has been sent to the customer service team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the customer service team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply26 May 2022, 08:42
Official
Good day Amarone N
Thank you for your post.
Kindly note that the details of your complaint has been sent to the customer service team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the customer service team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Jun 2022, 10:29Good day Amarone N
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The payment has been allocated accordingly , and , currently there is no refund due.
The account manager is assisting with a pending cession request (Ref VOX***1 ) and will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The payment has been allocated accordingly , and , currently there is no refund due.
The account manager is assisting with a pending cession request (Ref VOX***1 ) and will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2022, 10:29
Official
Good day Amarone N
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The payment has been allocated accordingly , and , currently there is no refund due.
The account manager is assisting with a pending cession request (Ref VOX***1 ) and will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The payment has been allocated accordingly , and , currently there is no refund due.
The account manager is assisting with a pending cession request (Ref VOX***1 ) and will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox