KG
Kaylan G
1 reviews | Active since Feb 2021
23 Apr 2025, 13:22
Terrible Customer Service
Terrible customer service. Took them forever to get me activated, I called about 15 times to get an update only for it to reach the right person who took 30 minutes to get things right. Then they took more than a week to delivery their proprietary router. I now queried a billing issue which has yet to be addressed, and I am now expected to pay for 2 months with this terrible service
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Apr 2025, 13:36Good day, Kaylan
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply23 Apr 2025, 13:36
Official
Good day, Kaylan
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 Apr 2025, 09:08Good day, Kaylan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2025, 09:08
Official
Good day, Kaylan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox