CK
Cornell K
1 reviews | Active since Feb 2025
25 Feb 2025, 10:14
TERRIBLE CUSTOMER SERVICE
Suspended my ADSL account for 3 weeks now, for no apparent reason. I have logged numerous tickets and called in several times but no consultant has assisted me. Terrible customer service. I would not recommend them to anyone.
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Replies (2)
Vox Telecom's replyOfficial
25 Feb 2025, 10:26 Good day, Cornell K
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Feb 2025, 10:26
Official
Good day, Cornell K
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Mar 2025, 13:05 Good day, Cornell K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
We received confirmation that the Suspension got lifted on Telkom portal
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
We received confirmation that the Suspension got lifted on Telkom portal
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Vox Telecom's reply06 Mar 2025, 13:05
Official
Good day, Cornell K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
We received confirmation that the Suspension got lifted on Telkom portal
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
We received confirmation that the Suspension got lifted on Telkom portal
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox