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RDlr
Renaldo De la rey

1 reviews | Active since Jan 2025

04 Feb 2025, 07:27

Terrible customer service

Moved in 2024 cancelled my subscription, everything paid up to date, scheduled that Vox collect the router(left the router at security office as i could not wait any longer), they never did collect and did not notify myself of this for weeks, eventually they asked for it I gave them the address where it was left and again did not hear anything, no idea if it was collected or not, weeks go by I receive a mail they demand I pay the fee for the router, absolutely terrible customer service when trying to explain the situation and rude email responses...terrible experience.

0
Replies (3)
Vox Telecom
Vox Telecom's reply04 Feb 2025, 07:36
Official
Good day, Renaldo De la rey

 Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply14 Feb 2025, 13:21
Official
Good day, Renaldo De la rey

Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 

Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
Vox
RDlr
Renaldo De la rey's update04 Mar 2025, 09:43
Reviewer Update
Good day,

I have not received adequate responses regarding my post from VOX and yet I am still getting threating messages regarding my account?

Does this company not know how to communicate?

I have explained multiple times and yet it falls on deaf ears or no ears at all....

Worst service I've ever received.