PE
Petronella E
1 reviews | Active since Mar 2012
05 Nov 2024, 10:08
Terrible customer service
We changed ISP from Vox to MWEB in April 2024. Vox was quick to raise a ticket for a courier to collect there hardware after almost 3 years of being with them. To date NO ONE has collected or contacted us . Then they put through a debit order on my account, which has been cancelled since April for R1999 for tge hardware which they failed to collect. Avoid VOX as there service is terrible.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Nov 2024, 10:46 Good day,Petronella E
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Nov 2024, 10:46
Official
Good day,Petronella E
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Nov 2024, 12:28Good day, Petronella E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Nov 2024, 12:28
Official
Good day, Petronella E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox