Terrible customer service!!

I ordered my fibre line on the 25th of November, the box and the line was already installed so they knly had to transfer the line over to me and send me a router, to date I still do not have fibre and every time I contact Vox they say they are waiting for Frogfoot to activate, seems like here the clients need to push to get anything from the supliers... I'm already regretting using Vox and Frogfoot!!!