TERRIBLE CUSTOMER SERVICE!!!!!

1 star is still being polite, it is now week 2 without WiFi, I have contacted and e-mailed several times, tickets have been logged, I was told someone will be sent out to check our router, till this day I am still waiting, I spoke to 2 technical support agents and all they can do is create new tickets or “follow up”

I barely receive any feedback regarding my e-mails and when someone eventually contacted me they asked me to reboot (as if I haven’t thought of that before) or they want to try and sort the issue out remotely instead of sending someone out , ABSOLUTELY PATHETIC.

You are quick to sign up people and debit people , but when it’s time to receive feedback regarding an our tickets/ queries you are m.i.a

In conclusion, my WiFi was off from the 09th November 2023 to current, bear in mind I work remotely, so it is a financial inconvenience for me to go into the office and make alternative arrangements.

The amount that I pay monthly is ridiculous for the poor quality service I am receiving.