FH
Felicia H
1 reviews | Active since Aug 2024
13 Aug 2024, 10:26
Terrible customer service.
I have never experienced such terrible customer service in my life!! My account has been suspended although payment was made and a proof of payment emailed. Copious amounts of tickets opened with no resolution. I have attempted phoning, emailing and whatsapping to solve this problem and yet still not resolution.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
13 Aug 2024, 10:48Good day, Felicia H
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Aug 2024, 10:48
Official
Good day, Felicia H
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
FH
Felicia H's updateReviewer Update
13 Aug 2024, 15:29Hello
Nothing has been done still.
A cape town number "attempted" to phone me, it rang off in less than a minute, not providing enough time for me to answer. Oh and guess what. I still have no internet access for a service I am paying for!!
Nothing has been done still.
A cape town number "attempted" to phone me, it rang off in less than a minute, not providing enough time for me to answer. Oh and guess what. I still have no internet access for a service I am paying for!!
FH
Felicia H's update13 Aug 2024, 15:29
Reviewer Update
Hello
Nothing has been done still.
A cape town number "attempted" to phone me, it rang off in less than a minute, not providing enough time for me to answer. Oh and guess what. I still have no internet access for a service I am paying for!!
Nothing has been done still.
A cape town number "attempted" to phone me, it rang off in less than a minute, not providing enough time for me to answer. Oh and guess what. I still have no internet access for a service I am paying for!!
Vox Telecom's replyOfficial
16 Aug 2024, 10:49Good day, Felicia H
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2024, 10:49
Official
Good day, Felicia H
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox