TW
Tyler W
1 reviews | Active since Apr 2024
30 Oct 2024, 10:40
Terrible customer servce
What terrible customer service, Highly disappointed, I have been chatting to the Capetown sales team since last month to ensure my internet can be installed and up and running by Friday, sent all my documents in and accepted the contract, only to get ignored and dodged by all the salesman. If this is your customer service before installation I would not recommend using Vox.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
30 Oct 2024, 11:18Good day, Tyler W
Thank you for your review,
Kindly note that we have sent the details of your complaint to the sales team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review,
Kindly note that we have sent the details of your complaint to the sales team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply30 Oct 2024, 11:18
Official
Good day, Tyler W
Thank you for your review,
Kindly note that we have sent the details of your complaint to the sales team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review,
Kindly note that we have sent the details of your complaint to the sales team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
05 Nov 2024, 09:34Good day, Tyler W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the Infrastructure was not Feasible for Vox to proceed as the ISP.
The complex is ISP locked. The order is cancelled accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the Infrastructure was not Feasible for Vox to proceed as the ISP.
The complex is ISP locked. The order is cancelled accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply05 Nov 2024, 09:34
Official
Good day, Tyler W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the Infrastructure was not Feasible for Vox to proceed as the ISP.
The complex is ISP locked. The order is cancelled accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the Infrastructure was not Feasible for Vox to proceed as the ISP.
The complex is ISP locked. The order is cancelled accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,