BM
Brian M
1 reviews | Active since Feb 2016
19 Nov 2022, 12:44
Terrible customer experience
Terrible experience from Vox, they recently took over SADV as the main ISP provider in our area. We've had no internet for the past 4 days, with no status or progress updates on the outage. The least customer support can do is to provide progressive updates and possible ETR or are we supposed to follow up with Vumatel directly? This is bad customer experience, SADV kept us updated on incidents logged, logged multiple incidents not even one ticket is updated.
Helpful (0)
Replies (8)0
Replies (8)
Vox Telecom's replyOfficial
19 Nov 2022, 13:14Good day Brian M, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team for assistance. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply19 Nov 2022, 13:14
Official
Good day Brian M, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team for assistance. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
BM
Brian M's updateReviewer Update
20 Nov 2022, 12:17Fiber line still down and there’s still no indication of ETR, your consultant promised to call and share updates but still nothing?
BM
Brian M's update20 Nov 2022, 12:17
Reviewer Update
Fiber line still down and there’s still no indication of ETR, your consultant promised to call and share updates but still nothing?
Vox Telecom's replyOfficial
20 Nov 2022, 14:03Good day Brian M,
Thank you for your feedback.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your feedback.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply20 Nov 2022, 14:03
Official
Good day Brian M,
Thank you for your feedback.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your feedback.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
BM
Brian M's updateReviewer Update
21 Nov 2022, 17:01Fiber line still down, Vumatel tech said he will come fix it today. I’m still waiting, no indication of ETA. This is shocking, full week downtime
BM
Brian M's update21 Nov 2022, 17:01
Reviewer Update
Fiber line still down, Vumatel tech said he will come fix it today. I’m still waiting, no indication of ETA. This is shocking, full week downtime
Vox Telecom's replyOfficial
21 Nov 2022, 17:21Good day Brian M,
Thank you for your feedback.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your feedback.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply21 Nov 2022, 17:21
Official
Good day Brian M,
Thank you for your feedback.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your feedback.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
BM
Brian M's updateReviewer Update
22 Nov 2022, 11:23Internet still down, still no tech came to site
BM
Brian M's update22 Nov 2022, 11:23
Reviewer Update
Internet still down, still no tech came to site
Vox Telecom's replyOfficial
23 Nov 2022, 14:40Good day, Brian M,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link and the ONT was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link and the ONT was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 Nov 2022, 14:40
Official
Good day, Brian M,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link and the ONT was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link and the ONT was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
BM
Brian M's updateReviewer Update
24 Nov 2022, 12:57The link is down again, service is more down than up. What’s the point? Please review your billing as I will not be paying full month for this kind of service.
BM
Brian M's update24 Nov 2022, 12:57
Reviewer Update
The link is down again, service is more down than up. What’s the point? Please review your billing as I will not be paying full month for this kind of service.