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Deacan C

1 reviews | Active since May 2012

27 Jan 2023, 16:25

Vox Telecom

<div>ABSOLUTELY shocking service!!! (YET AGAIN) I have complained before and it's always an apology email or a phone call from management but after that nothing ever changes! I requested something urgent for legal purposes on Jan 13 and agin ZERO response from Vox until I had to spam them with several follow ups on the same day 21 Jan and only then do I get a response. BUT I didn't even get a decent response or given it in a professional manner such as a PDF and with very little detail. ONLY reason I am still with them is unfortunately they are the only ones who have Fibre in my area at the moment. And to top it off the 300mbps line I'm paying for has been disgustingly slow the past 2 months. Dare I complain about that....the query would be attended to in 2036</div>

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Replies (6)
Vox Telecom
Vox Telecom's reply30 Jan 2023, 10:31
Official
Good day, Deacan
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
Vox  
DC
Deacan C's update09 Feb 2023, 21:27
Reviewer Update
2 weeks later and guess what. NO FEEDBACK!!!! As expected even after a complaint.
Vox Telecom
Vox Telecom's reply09 Feb 2023, 21:54
Official
 
Good day,  Deacan C


 A follow up request has been sent
 
 We will provide feedback to you soonest. 

 Kind Regards, 
Vox 
DC
Deacan C's update14 Feb 2023, 16:23
Reviewer Update
HILARIOUS. Another week and STILL nothing!!! I hope everyone is seeing these comments on my review! JOKE OF A COMPANY STAY FAR AWAY!!!!! Only thing that reminded me about this was a random email from VOX saying my case has been closed?
Vox Telecom
Vox Telecom's reply14 Feb 2023, 19:06
Official
Good day, Deacan
 
Thank you for your post
Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
REF has been logged  VOX***3
 
The Support team did escalate to systems team to assist further , update was sent to you today ,   14/Feb/2023 16:17:53

We will provide feedback to you soonest. 
 
Kind Regards, 
 Vox
Vox Telecom
Vox Telecom's reply15 Feb 2023, 10:59
Official
Good day, Deacan
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 FTTH link testing stable ,however router logs indicate wireless issue.

The following app****:
-Changed wireless channel width
-Enabled UPnP
-Flushed cache
-Updated RouterOS
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox