terrible communication from Vox

well all started on the 23rd of February, logged a ticket with your online chat, didnt receive a ticket, called on Friday the 24th stating my line was down, informed me that it had been escalated to Vuma and y ticket had only been issued. come Sat the 25th i still have no internet call the call centre, finally get hold of someone, (at this point still no official ticket number given to me) advised the ticket i had with Vuma had been closed and resolved, and i tell them i still have no internet, was given a number to call if the problem was still persistent on Sunday morning, tried the number on Sunday morning rings and goes to voicemail, (i follow all the steps given over the phone turn off for 15 min etc) so i had to go through the long winded phone system of Vox and wait inline for the next available agent, get told he has escalated to vuma, to this point still no valid ticket given. i called again in the afternoon and the tech guy gives me a number for Vuma knowing full well that they are closed already at 1 pm and he gave this to me at three, also tells me he can log into my line and see my modem. on monday i messaged a contact i have made with installer of Fibre to get my issue resolved back online monday afternoon as my line had been ported into someone elses line.

my biggest issue is i have wasted hours of minutes and my time calling your number to get answers on my line, i do understand that the line can go down thats not the issue at all it is the lack of communication and accountability of Vox not giving info to their clients, my clients would leave me immediately if gave them this service cause there is no level of service.

i want a pro rata rate for the month of March being down for 5 days with no answers and me having to use my minutes and mobile data to just get **** to every phone call, i still havent received any notification that a ticket was logged with Vox, they havent even mailed, called or anything to check that i am back online, a third party service provider had to tell me i am online again. so how would Vox know that their clients have even got internet again?????? useless actually. i had to hear from the radio that there was large outages on fibre and vuma and vox were named imagine having to hear it 5 days later over the news not direct from the source itself. i do not want some ****py automated message i want a human being to call me