Terrible Billing Experience and Poor Customer Service very disappointed and angry

I had a very disappointing experience with Vox regarding their billing. Despite multiple calls to address the issue, I was dismissed by their customer service team, who showed no willingness to resolve the problem.

What’s worse is that both consultants I interacted with on their portal provided false information about the situation. This dishonesty is unacceptable and only added to my frustration.

I ultimately had no choice but to cancel my contract due to their lack of accountability and complete disregard for customer satisfaction. No attempt was made to rectify their error, leaving me feeling undervalued and extremely angry.

I would not recommend Vox to anyone based on this experience. Their service has been unprofessional and disheartening.