terrible assistance with changing my contract from gauteng to eastern cape

Dear Vox team, Please note my frustration. I am super disappointed in the lack of customer service I am receiving at the moment. I've been a very satisfied customer in Gauteng. I have told many people about how great Vox is, and that they should contact you for fibre deals etc, because everything just works SO well. Now that I have moved to the Eastern Cape, I cannot get anyone to help me sufficiently. It seems every person I deal with types a message in their system for the next person. I then either get feedback 5 days later, or I need to follow up on the 5th day... I accepted my new quote on 3 June, and the openserve guys finally came out last Friday to install the lines to my unit. On my old router, I can see that we're connected, although there is no internet. I called to get activated, and the guy said "someone from the activation department will call you back shortly". I'm still waiting... This morning I received an email after my complaint was sent on Friday to various departments, that I am now active and billing will commence. I have also received my configuration key, but not sure where to type it in? No one has communicated with me in spite of my complaint. I don't know if I can use my old hardware or if I have to wait for new hardware. It is almost the end of the month and we have school work and office work to do. Buying mobile data is becoming expensive!

Is someone going to help me get connected? Or do I literally have to go to another supplier in order to get service and have an active fibre line?