Terrible And Rude

Since i started paying for a 30/30mb line it flactuates alot,i logged more than 30 tickets for technicions to sort it out,but they always only do 1 remotely speed test and mails me back that its sorted.Nonetheless nothing is sorted and i keep getting a 5mb line mostly instead of 30/30.If you speak to the technitions some of them are rude,one of them wanted to sell me extra options on my package to open my "Ports " for cctv and alarm app access,why must i pay more as other providers only open ports needed.The Microtik router is terrible,even they say themself its very very difficult to open correct port for what i needed,if i ask for another router the technition is VERY very rude and as i refused to pay even more for extra service to unblock ports,he redely shuts the phone down in my ear!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.I also installed alarm IP module at clients house a week ago,and Vox still cant open his ports to get his IP module to work............stop putting in terrible Microtik routers and supply us equipment that works and even your own guys knows what to do setup on with