Terrible and nonexistent service from Vox Telecom. Beware!

At first I got excellent service from one of their sales people, but soon after that everything collapsed. I instructed them to change my debit order to another account which they failed to do. It took them about a month to fix this, in this time they also changed my debit order to cash instead of changing it to the account I had given them. My fiber line installation was a temporary one because the pipe in which the line must pass through collapsed. I have been battling from the 3rd of November to get them to move the line to a permanent location. The line currently passes over a piece of my neighbours property that is threatening to cut it now leaving me without internet. I need it for work, tv and music. Somebody from Vox, if I remember his name correctly, Hennie told me they already escalated my request and I should not email or call them again. This happened on the 9th of November and still nothing has happened. I don’t believe in paying for a service if you don’t get any service at all. I closed my account today and I don’t believe they can charge me till Feb 2021 when my contract expires because they forced me to subscribe with another company because my line will be cut by my neighbour and I then wouldn’t have the service anymore.