WS
Wesley S
1 reviews | Active since Oct 2019
10 Feb 2023, 08:25
Terrible After Sales Support
Pathetic customer service. No email responses, support agents leave the chat without confirming any details of a replacement or repair, can’t reach them via phone call. Stay away from Vox. They are quick to make a sale but refuse to assist you once they sell you a defective product.
Contact me immediately and rectify YOUR errors.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
10 Feb 2023, 10:27Good day , Wesley S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Feb 2023, 10:27
Official
Good day , Wesley S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
WS
Wesley S's updateReviewer Update
10 Feb 2023, 11:21The calls from support are dead silent and then ends immediately
WS
Wesley S's update10 Feb 2023, 11:21
Reviewer Update
The calls from support are dead silent and then ends immediately
Vox Telecom's replyOfficial
10 Feb 2023, 17:05 Good day , Wesley S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Feb 2023, 17:05
Official
Good day , Wesley S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
WS
Wesley S's updateReviewer Update
22 Mar 2023, 07:10More than a month later and still nothing. But I am still paying for a defective device.
WS
Wesley S's update22 Mar 2023, 07:10
Reviewer Update
More than a month later and still nothing. But I am still paying for a defective device.