SM
Sisonke M
1 reviews | Active since Mar 2016
01 Mar 2024, 18:20
Terrible after-sales
I Have not had internet at my place for the past four weeks, yet I am paying. I have called Vox multiple times, and they promised to escalate the matter to Frogfoot. They have not even bothered with a single visit to check the fibre. Their after-sales service is really bad.
Helpful (0)
Replies (8)0
Replies (8)
Vox Telecom's replyOfficial
01 Mar 2024, 18:58Good day Sisonke,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply01 Mar 2024, 18:58
Official
Good day Sisonke,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
06 Mar 2024, 13:10Good day, Sisonke,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Mar 2024, 13:10
Official
Good day, Sisonke,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
SM
Sisonke M's updateReviewer Update
08 Mar 2024, 23:09Hi,
My connection has not been reset. I still do not have internet.
I am still waiting for you to send technicians to come check the issue.
My connection has not been reset. I still do not have internet.
I am still waiting for you to send technicians to come check the issue.
SM
Sisonke M's update08 Mar 2024, 23:09
Reviewer Update
Hi,
My connection has not been reset. I still do not have internet.
I am still waiting for you to send technicians to come check the issue.
My connection has not been reset. I still do not have internet.
I am still waiting for you to send technicians to come check the issue.
Vox Telecom's replyOfficial
11 Mar 2024, 12:39Good day, Sisonke
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Mar 2024, 12:39
Official
Good day, Sisonke
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
SM
Sisonke M's updateReviewer Update
11 Mar 2024, 12:46Hi,
The connection has not yet been resolved. I still do not have connection.
The connection has not yet been resolved. I still do not have connection.
SM
Sisonke M's update11 Mar 2024, 12:46
Reviewer Update
Hi,
The connection has not yet been resolved. I still do not have connection.
The connection has not yet been resolved. I still do not have connection.
SM
Sisonke M's updateReviewer Update
11 Mar 2024, 12:49I really do not know how you guys want me to put it to you now. I have not had conncection at my place since the 9th of February. You keep on getting back to me saying that there is connection when I keep on telling you that I NOT HAVE connection.
SM
Sisonke M's update11 Mar 2024, 12:49
Reviewer Update
I really do not know how you guys want me to put it to you now. I have not had conncection at my place since the 9th of February. You keep on getting back to me saying that there is connection when I keep on telling you that I NOT HAVE connection.
SM
Sisonke M's updateReviewer Update
21 Mar 2024, 07:23Vox finally delegated Frogfoot to come and check on my wifi. It turned out technical support I was getting from Vox was not how Frogfoot wanted their fibre box to be connected. Everything is back to normal now. Thank you.
SM
Sisonke M's update21 Mar 2024, 07:23
Reviewer Update
Vox finally delegated Frogfoot to come and check on my wifi. It turned out technical support I was getting from Vox was not how Frogfoot wanted their fibre box to be connected. Everything is back to normal now. Thank you.
Vox Telecom's replyOfficial
21 Mar 2024, 08:01Good day, Sisonke.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Mar 2024, 08:01
Official
Good day, Sisonke.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox