Technician Lesetsa

* Be humble * Be helpful * Be friendly * Be knowledgeable * Be thoughtful * Be useful * Be timely

These are the qualities that abuti “brother” Lesetsa from VoxFibre possess, I had a problem with my fibre at home and it is not a mistake that I am sending this review at this time 23:33 because We had loads reduction at the time that our appointment was set which was 19:00. I was expecting a can we do it tomorrow attitude but he asked if he can call me at a 22:00 at the time electricity was suppose to be back and he did. I was expecting him to be quick to the point because it was very late in the evening but NOPE 👎 He took his time as humble as he was, friendly as I could tell from his tone and the manner he was explaining and informative with query.

I was ready to cancel my subscription based on the service I got from the beginning, I had to make my own follow ups for my fibre installation, the empty promises that Vox call canter agent made and the fact that I couldn’t connect made it even worse… Trust and believe me when I tell that one little thing that Lesetsa made or gave my attitude. I was going to cancel because I believe that if am paying then I deserve the best service ever.

Vox should give thanks to technician Lesetsa because He saved our relationships and I which that you 1st point of contact which is the contact centre agent could have the above qualities as him and I commend him for a job well done. In Zulu they say Makwande “let there be growth of him”