Technical Support - Terrible

Technical support team in ***********, keeps quiet for 5 minutes, doesn't communicate well and doesn't understand anything. Every time I call them to get an update on my issue I speak to a different person who doesn't understand the initial problem. I need to always explain the problem to them when i call and they ask me to provide them traces from my side which I have done to justify that there is a Routing issue when connecting to international servers, instead of being routed to Europe I get routed to South America which is a problem. This only happens when i use Vox fibre from home. Problem doesn't appear when using 4G or Express VPN. They have now closed this ticket after nearly 2 weeks without any update/resolution saying that they can't reach me on my mobile which is not true, the phone rings 2 times then they drop the call and when i call them back i get stuck into the infinite loop explained above. I tried escalating the issue but support management refuses to call me back, Customer Experience is also not helpful and they just route my call back to technical support after i request to speak to a supervisor/manager, I have no idea why this Customer Experience department even exists to be honest. Sounds more like a fancy title for a switch board operator.

The service is reliable in general, until you have a problem. I would not recommend Vox to anyone out there.