Technical support great! General service a mixed bag.

I used to rave about how amazing Vox's customer service was, but it is a bit of a mixed bag now. It is often very difficult to get a fast response on their channels (tickets on the website, emails, social media etc...and don't make me make a phone call just because all your other offered channels don't function!). However, when you DO get a response, their actual technical support is great! In my recent interaction, Jason Werwicht was helpful and made some adjustments for us to test, and scheduled a call back to check that everything had worked (which it had, so no more input was required). I have had similar experience with technical staff before, even call-backs late at night to ensure everything was functioning again, which is very welcome when you are on a deadline and your internet fails. But initial contact methods are confusing and slow.