Technical support gone downhill.

This rating is on their customer service alone. it used to be brilliant, friendly attendants. now if you try call the customer care line you are lucky if you reach can reach a consultant. then if you use the Whatsapp app for technical support, the staff there are as polite as automated robots. and very slow to respond. on the 3rd December 2023, I lodged a complaint with a description at 20:22. at 21:44 I for a reply saying "Hi. Please note your fault is connected to the outage. the FNO/fibre provider is currently attending to the fault, Kind Regards , Vox" and the ticket was immediately closed. no real communication regarding my line or to check. just a blanket copy and paste message.