Technical support

Vox takes long to assign an agent after chatting to the bot. The chat then gets cut off when the agent takes long to respond. You must then provide all your information again which is very frustrating. I decided to send a full stop . every 2 minutes to keep the chat active. Andy resolved my issue today after an outage from Frogfoot, the fibre service provider. I was panicking as my daughter is busy with knljne exams. I would not recommend having to deal with 2 internet service providers cause Vox doesnt have fibre in our area. Most problem are related to Frogfoot.