Technical service that does not exist, it is in the ether

I have been trying to contact Vox for over a week to log a technical issue, when you phone they say you are no.x in the que and you can never get to the front before your call is terminated. They then ask you to leave your number and they will call you if you when you get to the front of the que. You ten simply get an SMS that if you are still experiencing the problem, call again and the cycle just keeps going around and you get no technical support