TECHNICAL & CUSTOMER SUPPORT

This is the worst service I have ever received from a telecommunications company. After my application was approved and they had installed the line into my home, it took them an extra 2.5 weeks to activate the services , I had access to internet for 1.5 week, but was billed over R800.As if that was the end of my woes with VOX- my internet connection was interrupted on Thursday last week (28th January 2020). I reported the fault, a ticket was logged but to this day I am still without connection yet they debited my account for the entire month of January even though we have been without connection (just as they did in December). Each time you call you are told the matter has been escalated and when I follow up on email, I received email from their helpdesk saying the ticket is closed! How is a ticked closed when the issue is not resolved?!I am appalled honestly. I will never ever recommend VOX to anyone. THEIR SERVICE SUCKS!!!!