RA
Rosanne A
1 reviews | Active since Feb 2020
25 Feb 2025, 19:14
Technical Assistance
I have had the worst 6 weeks of service from Vox and Vumatel fibre . Many weeks of endless frustration and the technical support is very poor. I had a wifi crisis and all I was told was to switch off and on, like I wouldn't have tried that before logging a ticket. The Vumatel technician who came to my property did very little because they did not come and investigate the root cause of my fibre issues. They replaced routers and not one person bothered to check the integrity of the actual fibre cables. Very bad service when there is a technical issue.
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Replies (2)
Vox Telecom's replyOfficial
25 Feb 2025, 19:31Good day Rosanne.
Thank you for reaching out to us.
We have escalated the query to our support team. They will contact you to assist further with connectivity issue.
Regards
Vox Team.
Thank you for reaching out to us.
We have escalated the query to our support team. They will contact you to assist further with connectivity issue.
Regards
Vox Team.
Vox Telecom's reply25 Feb 2025, 19:31
Official
Good day Rosanne.
Thank you for reaching out to us.
We have escalated the query to our support team. They will contact you to assist further with connectivity issue.
Regards
Vox Team.
Thank you for reaching out to us.
We have escalated the query to our support team. They will contact you to assist further with connectivity issue.
Regards
Vox Team.
Vox Telecom's replyOfficial
27 Feb 2025, 13:57Good day Rosanne.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please provide an alternate number and convenient time for Vox to reach out.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please provide an alternate number and convenient time for Vox to reach out.
Regards
Vox
Vox Telecom's reply27 Feb 2025, 13:57
Official
Good day Rosanne.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please provide an alternate number and convenient time for Vox to reach out.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please provide an alternate number and convenient time for Vox to reach out.
Regards
Vox