sL
shaun L
1 reviews | Active since Jun 2015
03 Feb 2025, 13:56
Taking your money and not providing the service!
I am beyond frustrated with Vox Because for the last 3 months I am being charge for a service I am not receiving. After 4 phone calls to customer care and talking to 7 different people, either the call cuts out at the last minute and no one calls me back or as usual I am told it is escalated but nothing has happened. I was Migrated to a 250gig line from a 100gig line without my consent and was charged an additional R300 per month but after 3 months even though i was not getting 250gig i was still be charged the higher amount. Vox is taking my money and not providing me with what i am paying for.
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Replies (3)
Vox Telecom's replyOfficial
03 Feb 2025, 15:18Good day, Shaun
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Feb 2025, 15:18
Official
Good day, Shaun
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
sL
shaun L's updateReviewer Update
05 Feb 2025, 11:42Hi Vox.
I can applaud you for getting someone to reach out to me regarding my review and concerns. However it has been 2 days again and no one has fixed anything or provided me with any solution to my problem and as usual the go to phrase for Vox "We are escalating the problem". Once again I reiterate you are taking money from a customer and not providing them the service you are charging them for.
I want Vox to keep my line at the 100Gig and charge me at the 100Gig rate and then refund me for the months you have charged me for 250Gig line? How difficult is it for anyone at Vox to understand this and rectify it???????
I can applaud you for getting someone to reach out to me regarding my review and concerns. However it has been 2 days again and no one has fixed anything or provided me with any solution to my problem and as usual the go to phrase for Vox "We are escalating the problem". Once again I reiterate you are taking money from a customer and not providing them the service you are charging them for.
I want Vox to keep my line at the 100Gig and charge me at the 100Gig rate and then refund me for the months you have charged me for 250Gig line? How difficult is it for anyone at Vox to understand this and rectify it???????
sL
shaun L's update05 Feb 2025, 11:42
Reviewer Update
Hi Vox.
I can applaud you for getting someone to reach out to me regarding my review and concerns. However it has been 2 days again and no one has fixed anything or provided me with any solution to my problem and as usual the go to phrase for Vox "We are escalating the problem". Once again I reiterate you are taking money from a customer and not providing them the service you are charging them for.
I want Vox to keep my line at the 100Gig and charge me at the 100Gig rate and then refund me for the months you have charged me for 250Gig line? How difficult is it for anyone at Vox to understand this and rectify it???????
I can applaud you for getting someone to reach out to me regarding my review and concerns. However it has been 2 days again and no one has fixed anything or provided me with any solution to my problem and as usual the go to phrase for Vox "We are escalating the problem". Once again I reiterate you are taking money from a customer and not providing them the service you are charging them for.
I want Vox to keep my line at the 100Gig and charge me at the 100Gig rate and then refund me for the months you have charged me for 250Gig line? How difficult is it for anyone at Vox to understand this and rectify it???????
Vox Telecom's replyOfficial
06 Feb 2025, 13:25Good day Shaun
Thank you for your patience whilst this matter was being investigated.
Kinldy note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kinldy note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2025, 13:25
Official
Good day Shaun
Thank you for your patience whilst this matter was being investigated.
Kinldy note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kinldy note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox