taking time to listen to your clients

This is to write a big thanks you to Neeve at the Vox call center for seeing the obvious disconnect in your process.

The original agent that was assigned to my service ticket only escalated the issue to where it shouldnt have gone.

So to your service agent Neeve, thank you for taking the time to attend to the issues i had and sorry it took me this long to write the review, but i firstly wanted some time to go by and know that the problems were resolved.

like it really only took you 20 seconds to look at my profile and see the problem.