Taking payment without disclosing amount poor communication

I have emailed you and received a very limited response - I have clarified this and recieved no response. I resort to Hello Peter because I see you respond here -

- I authorised a R79 payment for 100gb, I only got 30 gb - If I am to assume that I was awarded a pro rata amount why is this not communicated - On the top up menu on the app, are the costs clearly indicated anywhere? If not why not? - On the top up menu, besides the price not being available before purchase, when purchase is made do you not think that it would be best practice to let customers know how much they are spending? - On the top up menu, besides the price not being available before purchase AND then not letting clients know how much they have spent until you send an invoice two days later do you not think that it would be best practice to avoid a "one click arrangement" whereby a client can at least confirm that a purchase should be made or not. - I was told by a chat operator that data expires in 30 days, this contradicts the message on your website "data does not expire". I repeat my question from my email for the 3rd time here "When does it (the initial data) expire? - When does the top up (at 7 times the price *price hidden) expire - II was told the top up can be credited after 30 days if not used. 30 days from when? Why must I wait for 30 days - please can I cancel my account - how long notice do you require for this? I wish to cancel at the end of this month.

If you insist I give a months notice, does that mean that I cannot use next months data, without using the top up that will not be credited until I do not use it? If I use a part of the top up, am I credited the balance?

Including the initial purchase experience, where I spoke to an online chat person on Sunday, I have found my whole experience with Vox unnecessarily frustrating and leave with a sense of having been "conned"

Please feel free to escalate this issue if the questions above warrant a more in depth answer.

I look forward to your response and a more pleasant experience.

I ask once more if it is possible for a credit to be passed on my account, in which case I can continue with my account of R79pm for 100gb with a little more faith in your dealings with it.

It should be noted that when I considered VOX I saw posts to the effect that top ups could be bought by accident without disclosing the amount on the google app reviews. I thought that it surely could not be that bad. It was.