Switched from Vox Telecoms to Atomic Access - BEST DECISION EVER!!!

Switched from Vox Telecoms to Atomic Access - BEST DECISION EVER!!!

- 3 July, I upgrade from 500mbps to 1gbps - 5 July, Order finally completed - 6 July, Logged a ticket with Vox due to still not receiving the upgraded speed After multiple calls to Vox Telecoms to get the Speed Upgrade Issues resolved, Vox Telecoms still hasn't sent any technician to test the issue physically. - 18 July, Requested to cancel due to extremely poor service and was told Home Fibre is a "Best Effort Service" So apparently 15 days and counting is Vox Telecoms "BEST EFFORT" according to the National Sales Manager and I would need to wait a calendar month to cancel due to the fact that Vumatel needs to be notified about cancellations, which is a blatant lie according to Vumatel. - 21 July, Vox Telecoms agreed to cancel, Vox Telecoms then proceeds with cancellation but process the cancellation incorrectly and causes major issues with Vumatel trying to transfer me to Atomic Access.

Thankfully Atomic Access has amazing customer service and kept me updated through the whole process.

- 22 July, Vox Telecoms sends me an invoice for a 1000/250 package even though I was still only receiving 500/200.

DON'T BOTHER SIGNING UP WITH VOX TELECOMS. THEY TOOK OVER 15 DAYS TO PROVIDER "BEST EFFORT" SERVICE AND STILL FAILED TO DELIVER, YET THEY WANT TO CHARGE ME AN EXTRA MONTH.